Vice President of Operations

We provide water damage restoration, mold remediation, fire and smoke damage restoration, biohazard and trauma cleanup, reconstruction, and specialty cleaning services for residential and commercial clients.

We opened two months ago, and in that time we have already completed numerous projects across emergency water damage mitigation, mold remediation, carpet and upholstery cleaning, tile and grout cleaning, odor removal, and other specialty cleaning services. We have also brought on our first national accounts, begun receiving incoming assignments from property management partners, and built referral relationships across the region. Demand has grown faster than our current operating structure, which is why we are adding a senior operational leader at this early stage. 

We are an IICRC Certified Firm, EPA Lead-Safe Certified Firm, and New York State Licensed Mold Remediation Contractor, with 24/7 emergency response capabilities.

We are early. That is the opportunity. The systems, the team, and the reputation are being built right now, and the person in this seat will have a major role in building them.  If you want to inherit a machine somebody else built, this is NOT the job. If you have spent years running someone else’s playbook and thinking about how you’d do it differently, keep reading.

The Vice President of Operations is the senior operational leader of the company and works directly with ownership to establish, direct, and scale the business. You will own day-to-day operational decisions and be accountable for how this company performs and grows.

This is a build-it role, not a maintenance role. You will be expected to create systems, develop people, solve problems, manage production, protect margins, and help turn an early-stage restoration company into a significant regional operation.

This role is designed to grow with the company, with a potential path to Chief Operating Officer as the organization scales.

You own operations, the crews, production, project execution, job costing, operational estimating standards, documentation, margins, and day-to-day execution.  You are also be expected to build relationships in the market and contribute to growth, but you are not being hired to carry the sales number alone while simultaneously running the field.

At our current stage, this is also a hands-on operational leadership role. We currently have two full-time field technicians, and we are intentionally building the team as demand grows. Until additional production staff is warranted, the owner and VP of Operations will both be expected to step into production and work alongside the field team when workload requires it.

That could mean inspecting and managing a project one day and putting on PPE, moving equipment, helping with demolition, extraction, remediation, cleaning, or other production work the next.

As the company and production team grow, the role will naturally shift toward greater leadership, management, and strategic responsibility - but we’re looking for someone who is willing to help build the operation from the ground up.

This is not a desk-only executive position, particularly during this stage of the company’s growth.

You will spend time in the office building systems, managing people, reviewing financial performance, planning capacity, and working directly with ownership,  but you will also be on job sites.

Until production volume supports additional field hires, the VP of Operations, owner, and field technicians will work together to get the work completed. That means being willing and physically able to participate in restoration and specialty-cleaning production when necessary, including water extraction, equipment setup and movement, demolition, mold remediation, contents handling, cleaning, and other field activities.  The position requires frequent standing, walking, bending, kneeling, climbing, reaching, and working in varying weather and job-site conditions, as well as the ability to lift, carry, push, or move up to 100 lbs. when required. There will also be travel between job sites throughout the Greater Rochester service area.