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I. JOB SUMMARY
Provides highly complex case management work. Work involves developing and maintaining long-term contact with inmates, inmate families, and service providers for medical, social, educational,
and related service needs; and supervising the work of others. Works under limited supervision with
considerable latitude for the use of initiative and independent judgment.
II. ESSENTIAL FUNCTIONS
A. Interviews inmates to gather information and assess service needs; develops and implements
service plans to meet inmate needs; and serves as liaison with inmates, inmate families, and
service providers.
B. Assists in coordinating and participating in unit classification committee meetings; identifies
problem areas, service gaps, and areas that are barriers to services for inmates; and develops
and maintains classification committee records to include inmate unit file, committee docket,
inmate travel card, and automated records.
C. Provides case management services to include reviews of housing and work assignments,
medical restrictions, security needs, time earning status, and custody levels; documents case
records; interprets rules, regulations, policies, and procedures; and responds to routine inquiries
regarding policies, procedures, rules, and regulations.
D. Assists in conducting unit orientation for newly assigned inmates regarding facility rules and
regulations and available services and programs.
E. Trains and supervises the work of others.
* Performs a variety of marginal duties not listed, to be determined and assigned as needed.
MINIMUM QUALIFICATIONS
A. Education, Experience, and Training
1. Graduation from an accredited senior high school or equivalent or GED.
2. Four years full-time, wage-earning customer service, clerical, secretarial, criminal justice,
correctional custody, law enforcement, case management, technical program support, or
correctional unit operations experience. Fifteen semester hours from a college or university
accredited by an organization recognized by the Council for Higher Education accreditation
(CHEA) or by the United States Department of Education (USDE) may be substituted for
each six months of experience.
3. Experience in the supervision of employees preferred.
4. Inmate classification experience preferred.
B. Knowledge and Skills
1. Knowledge of applicable state and federal laws, rules, regulations, and statutes.
2. Knowledge of case management principles, objectives, standards, and methods.
3. Knowledge of agency and departmental organizational structure, policies, procedures,
rules, and regulations preferred.
4. Knowledge of community resources preferred.
5. Skill to communicate ideas and instructions clearly and concisely.
6. Skill to coordinate with other staff, departments, officials, agencies, organizations, and the
public.
7. Skill to interpret and apply rules, regulations, policies, and procedures.
8. Skill in problem-solving techniques.
9. Skill in the use of computers and related equipment in a stand-alone or local area network
environment.
10. Skill to prepare and maintain complex records and files in an automated system.
11. Skill in the electronic transmission of communications.
12. Skill to assess inmate needs.
13. Skill to coordinate inmate services.
14. Skill to train and supervise the work of others.
IV. ADDITIONAL REQUIREMENTS WITH OR WITHOUT REASONABLE ACCOMMODATION
A. Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend
repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze,
alphabetize, lift and carry under 15 lbs., perceive depth, operate a motor vehicle, and operate
motor equipment.
B. Conditions include working inside, working around machines with moving parts and moving
objects, radiant and electrical energy, working closely with others, working alone, working
protracted or irregular hours, and traveling by car, van, bus, and airplane.
C. Equipment (machines, tools, devices) used in performing only the essential functions include
computer and related equipment, calculator, copier, fax machine, telephone, dolly, and
automobile.
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