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I. JOB SUMMARY
Performs complex administrative and supervisory program work. Work involves establishing
program goals and objectives; developing program guidelines, policies, and procedures; developing
schedules, priorities, and standards for achieving program goals; evaluating program activities; and
supervising the work of others. Works under general supervision with moderate latitude for the use
of initiative and independent judgment.
II. ESSENTIAL FUNCTIONS
A. Assists with program monitoring and evaluation; participates in quality assurance and utilization
review processes for case management to ensure quality services; assists with service
coordination and referral problems; and serves as point of contact for inquiries concerning
inmate status.
B. Coordinates and chairs unit classification committee meetings; identifies problem areas, service
gaps, and areas that are barriers to services for inmates; maintains communication with
management regarding service issues; oversees the development and maintenance of
committee documentation to include inmate unit files, committee dockets, inmate travel cards,
and automated records; conducts special investigation, program analyses, and research
studies; and prepares reports.
C. Provides inmate case management to include reviewing housing and work assignments and
changes that impact medical restrictions, security needs, and custody levels; and oversees the
processing of all requests and identified needs through coordination with the unit and state
classification committees and unit administration.
D. Conducts and oversees unit orientation for newly assigned inmates regarding facility rules and
regulations and available services and programs.
E. Oversees the work of assigned program staff; confers with staff on program issues and
problems; supervises the work of others; and provides training and technical assistance in the
program areas.
* Performs a variety of marginal duties not listed, to be determined and assigned as needed.
III. MINIMUM QUALIFICATIONS
A. Education, Experience, and Training
1. Graduation from an accredited senior high school or equivalent or GED.
2. Five years full-time, wage-earning inmate classification, correctional unit operations, or
technical program support experience. Fifteen semester hours from a college or university
accredited by an organization recognized by the Council for Higher Education accreditation
(CHEA) or by the United States Department of Education (USDE) may be substituted for
each six months of experience.
3 One year full-time, wage-earning inmate classification experience.
4. Experience in the supervision of employees preferred.
B. Knowledge and Skills
1. Knowledge of applicable state and federal laws, rules, regulations, and statutes.
2. Knowledge of case management principles, objectives, standards, and methods.
3. Knowledge of the principles and practices of public administration and management.
4. Knowledge of community resources preferred.
5. Knowledge of agency and departmental organizational structure, policies, procedures,
rules, and regulations preferred.
6. Skill to communicate ideas and instructions clearly and concisely.
7. Skill to coordinate with other staff, departments, officials, agencies, organizations, and the
public.
8. Skill to interpret and apply rules, regulations, policies, and procedures.
9. Skill in administrative problem-solving techniques.
10. Skill in the use of computers and related equipment in a stand-alone or local area network
environment.
11. Skill to prepare and maintain complex records and files in an automated system.
12. Skill to assess inmate needs.
13. Skill to coordinate inmate services.
14. Skill to train and supervise the work of others.
IV. ADDITIONAL REQUIREMENTS WITH OR WITHOUT REASONABLE ACCOMMODATION
A. Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend
repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze,
alphabetize, lift and carry under 15 lbs., perceive depth, operate a motor vehicle, and operate
motor equipment.
B. Conditions include working inside, working around machines with moving parts and moving
objects, radiant and electrical energy, working closely with others, working alone, working
protracted or irregular hours, and traveling by car, van, bus, and airplane.
C. Equipment (machines, tools, devices) used in performing only the essential functions include
computer and related equipment, calculator, copier, fax machine, telephone, dolly, and
automobile.
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