Food and Beverage Manager

Company Description

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

To ensure objectives are met in all the restaurants, bars and food outlets. Direct and coordinate all activities regarding the restaurant, and beverage departments by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Ensure adherence to product receiving procedures consistent with department policies.

Oversees and coordinates work of the entire staff engaged in executing guest service, preparing meals and beverages to ensure adherence to recipes and quality standards.

Ensure the proper quantity and control of Food, Beverage and other supplies to include cost controls, quality control, inventory accuracy and rotating stock.

Prepare weekly work schedules for the entire staff to ensure presence of requisite labor force on each shift with objective to meet customer service and food safety standard guidelines Inspects food bar and kitchen for conformance to governments and company safety, security and sanitation requirements.

Organize regularly scheduled training classes and meetings with the entire staff.

Conduct formal performance evaluation of all food and beverage staff.

Discipline individual staff in accordance to company guidelines 

Responsible for New Hire staff selection, interviewing, and department training.

These are all to be conducted within company/department guidelines Maintains current and accurate standard operating procedural manuals to include: service standards, menu item preparation, specifications, safety and security, purchasing, ordering, receiving, stocking, requisitioning and internal audit policies.

Maintains par stock per department procedure

Maintains and evaluates spoilage

Responds to all inquiries, complaints in a professional and urgent manner

Performs department self-audit quarterly documenting policy violations

Completes/maintains weekly inventories with accuracy per established procedure

Observes staff opening/closing outlet procedures, maintains current documents checklist Assigns daily production and planning

Documents staff call-in/tardiness Implements department action plans as directed.

Enforces staff, company and department grooming policies Attends and participates in required department manager meetings

Evaluates individual staff customer service quality levels daily

Supports/embraces company's Service philosophy, motto, standards, and Principles of Service

Maintains current job descriptions within department 

Recognizes/praises staff extraordinary service, rewards staff utilizing team recognition programs

SUPERVISORY RESPONSIBILITIES

Responsible for the overall direction, coordination and evaluation of these areas. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining of team members; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE Associate's degree (A, A) or equivalent from two-year college or technical school; or six months to one year related experience and/or training, or equivalent combination of education and experience. 

LANGUAGE SKILLS

Ability to read, analyze and interprets general business periodicals, professional journals, technical procedures or governmental regulations,

Ability to write reports business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

CERTIFICATES, LICENSES, REGISTRATIONS

Food Handlers Certification required within 30 days of hire and must be maintained on a current/valid status. Must successfully attend Company Mandatory Manager Training programs

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision

• Paid Time Off (PTO) – vacation, sick, and personal

• Paid Holidays

• 401K with generous company match

• Get access to your pay as you need it with our Daily Pay benefit

• Family benefits including pregnancy, and parental leave and adoption assistance

• Wellness Programs

• Flexible Spending Accounts

• Tuition Assistance

• Military Leave

• Employee Assistance Program (EAP)

• Life, Disability, Accident, Critical Illness & Hospital Insurance

• Pet Insurance

• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)

• Advancement & development opportunities

• Community Involvement Programs

• Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines Westgate Resorts is an Equal Employment Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents After 1 Year of Service
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.