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Job DetailsJob Location: Anakeesta - Gatlinburg, TN 37738Salary Range: $23.00 HourlyMerchandise Operations Specialist Position Summary The Merchandise Operations Specialist reports directly to the Merchandise Planner/Buyer and supports Anakeesta鈥檚 retail merchandising operations by maintaining accurate product, purchasing, and inventory data across all retail properties. Responsibilities include item and SKU creation, purchase-order entry, PAR-level maintenance, replenishment support, cycle counts, inventory analysis, reporting, and database accuracy. This detail-oriented position uses inventory systems, sales data, and analytical thinking to support effective merchandise decisions. This position does not primarily select products or develop merchandise assortments. Responsibilities Item Setup & Data Management 路 Collect and review product, vendor, purchasing, and inventory information from approved digital sources and accurately enter it into company systems. 路 Create and maintain SKUs for assigned properties and merchandise categories. 路 Enter and maintain product descriptions, costs, retail prices, pack quantities, UPCs, PAR levels, vendor information, and other item identifiers in accordance with established data-entry standards and procedures. 路 Review incoming information for missing details, inconsistencies, or errors before completing system entries. 路 Validate completed entries against source information to ensure accuracy. 路 Perform routine database maintenance and data cleanup. 路 Identify and correct duplicate, incomplete, outdated, or inaccurate records. 路 Maintain accurate product, vendor, pricing, purchasing, and inventory information across company systems. Purchase Orders & Replenishment 路 Enter purchase orders accurately and promptly based on information provided by the Merchandise Planner/Buyer. 路 Monitor open purchase orders, delivery schedules, and receiving progress. 路 Assist with routine reorders and replenishment based on approved PAR levels, current inventory, sales activity, and direction from the Merchandise Planner/Buyer. 路 Evaluate inventory needs and recommend adjustments to store and warehouse PAR levels. 路 Maintain pack quantities, UPCs, PAR levels, and other identifiers to improve reorder and replenishment processes. 路 Research and assist with resolving purchase-order, pricing, shipping, receiving, and item-setup discrepancies. 路 Communicate order and inventory concerns to the appropriate team members. Inventory Management & Accuracy 路 Support scheduled cycle counts and physical inventories across retail and warehouse locations. 路 Enter inventory-count results and assist with researching and resolving discrepancies. 路 Review inventory information for negative balances, duplicate items, receiving errors, and incorrect units of measure. 路 Monitor inventory levels to help identify out-of-stocks, overstocks, aging inventory, and replenishment needs. 路 Partner with the Merchandise Planner/Buyer to execute approved plans for slow-selling, aging, or excess inventory. 路 Support ongoing efforts to improve inventory accuracy across all properties. 路 Partner with Warehouse, Receiving, and Store Operations teams to help maintain accurate and efficient product flow. Reporting & Analysis 路 Compile, organize, and analyze sales, inventory, and product-performance data. 路 Support the Merchandise Planner/Buyer by providing information used to develop seasonal strategies, sales plans, and financial targets. 路 Prepare routine sales, inventory, replenishment, purchase-order, and exception reports. 路 Use analytical thinking to identify inventory and data opportunities, research discrepancies, solve problems, and support informed decisions. 路 Analyze product performance and inventory levels to recommend markdown opportunities. 路 Prepare clear and accurate markdown documents for distribution to and execution by Store Operations teams. 路 Assist with SKU rationalization by identifying inactive, duplicate, or underperforming items. 路 Monitor product and inventory performance and communicate concerns and recommended actions to the Merchandise Planner/Buyer. Cross-Functional & Operational Support 路 Collaborate with the Merchandise Planner/Buyer, Warehouse, Receiving, Store Operations, Marketing, and leadership teams to support sales and inventory objectives. 路 Respond to routine product, purchasing, and inventory questions from internal teams. 路 Assist with new store openings, seasonal transitions, product launches, and other merchandise initiatives through item setup and inventory support. 路 Support other departments and locations across all Anakeesta properties during high-volume or critical operating periods to help provide a high level of guest service. 路 Assist with guest product inquiries and return requests as needed. 路 Perform other data-entry, purchasing, inventory, analytical, and operational duties as assigned. QualificationsWhat You Need 路 High school diploma or equivalent required; associate or bachelor鈥檚 degree in business administration, supply chain management, data analytics, or a related field is preferred. 路 Previous experience in retail data entry, inventory, purchasing, receiving, warehouse operations, reporting, or a related role is preferred. 路 Proficiency with inventory and purchasing systems such as Eatec is preferred. 路 Proficiency in Microsoft Excel, including the ability to organize, filter, review, and analyze data. 路 Strong data-entry skills with a high level of speed and accuracy. 路 Basic understanding of purchase orders, inventory replenishment, PAR levels, and cycle counts. 路 Strong analytical and problem-solving skills with the ability to identify inconsistencies and research discrepancies. 路 Strong organizational skills and attention to detail. 路 Ability to manage multiple responsibilities and meet recurring deadlines. 路 Ability to communicate findings and recommendations clearly. 路 Ability to work independently and collaboratively across multiple departments and properties. 路 Ability to maintain accurate and confidential company records. Perks of Working with Us 路 Competitive pay 路 Paid time off 路 Medical, dental, and vision insurance 路 Employee discounts on food and merchandise 路 Free admission for employees and immediate family 路 Generous pass exchange program with area attractions About Us Anakeesta is a mountaintop adventure park in Gatlinburg, Tennessee, offering exceptional dining, retail, and outdoor experiences. We are committed to supporting our guests and team members by creating a safe, efficient, and enjoyable work environment. Be a Breath of Fresh Air
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