Call Center Operator

CALL CENTER OPERATOR

Schedule:

• Tuesday and Wednesday Evenings 3p-11p
• Thursday and Friday Nights 11p-7a

FULL TIME 72 HRS/ 2 WEEKS

ON SITE - Geneva, NY

Under the supervision of the Director of Security, operates a Meridian I Telephone System console, performs duties for a 24-hour answering service, paging system, and emergency response center. Carries out general clerical duties. Provides exceptional customer service in a courteous and professional manner. Greets customers consistent with Healing Environment standards.

EDUCATION:
Minimum:
• High School Education
Preferred:
• Business or Office assistant degree

WORK EXPERIENCE:
Preferred:
• Experience as a switchboard operator

SKILLS:
Minimum:
• Requires a sensitive and reassuring approach to patients.
• Demonstrated ability to deal with the public in a professional and courteous manner, handle confidential information with discretion.
• Ability to perform multiple functions during stressful/busy periods in a calm and professional manner.
• Demonstrated ability to enhance the spirit of teamwork through effective role modeling.
• Excellent interpersonal skills
Preferred:
• Experience dealing with patients and/or emergency situations

LICENSE:

PROFESSIONAL CERTIFICATIONS: