Access Associate (Full-time, Days)

Summary

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Job Title: Access Associate

Department: Cardiology

Location: 833 Canandaigua Road Geneva NY 14

Hours Per Week: 40 - Full-time

Schedule: Monday-Friday, 8am-430pm

Required Qualifications

N/A

Preferred Qualifications

• Bachelor’s degree in business, social sciences, human resources, or equivalent preferred; equivalent combination of education and experience will be considered

• Minimum of two (2) years of relevant healthcare experience preferred

• Strong analytical, computer, organizational, customer service and communication skills

• For the transportation departments, knowledge of IDX and CCS is beneficial

• Strong written and verbal communication skills

Responsibilities

• General Management. Manage incoming calls, greet customers, take messages as necessary; sort and distribute incoming mail; review patient letters for accuracy and assure outgoing mail is ready for the mailroom; recognize and communicate any problems or issues related to scheduling practices

• Surgical Services. Coordinate surgical scheduling for multiple physicians, i.e. pre-admission history and physicals, diagnostic procedures, in-house procedures, etc.

• Transportation Services. Schedule timely and efficient transportation for patients to a skilled nursing facility, rehabilitation facility or to their home address as needed

• ElderOne Only: Accurately document sick time and absenteeism for home care employees; provide input on annual home care caregiver employee evaluations; establish and maintain an annual vacation and time off schedule for assigned staff; maintain KRONOS scheduling 

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EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.