Access Associate-Lead

SUMMARY

As an Access Associate Lead, you play an integral role to our high-quality standards of customer care.

Job Title: Access Associate - Lead             

LOCATION:   RRH Geneva Medical Campus     

DEPARTMENT: Administrative

Hours per Week: 40

SCHEDULE:    Monday through Friday 8:00 AM to 4:30 PM    

ATTRIBUTES

• Ability to lead and take direction

• Basic computer skills

• Excellent customer service and communication skills

• Bilingual preferred

RESPONSIBILITIES

• Leadership. Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager

• Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information

• Registration & Verification. Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable

• Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

PREFERRED QUALIFICATIONS:

• Associates degree preferred

• 5 years related work experience in a healthcare setting or customer service setting preferred, leadership experience strongly preferred

• Bilingual preferred

MINIMUM QUALIFICATIONS:

• Basic computer skills required

• Excellent customer service and communication skills required.

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.