Pella is seeking a Customer Support Supervisor to join the Chicago operations leadership team. The Customer Support Supervisor is responsible for supervising the order fulfillment and customer support processes at assigned branch locations, this includes responsibility for executing standard processes to provide a seamless customer experience through order fulfillment, may include project coordination, service coordination, warehouse and delivery functions. Responsible for assisting in the identification, development and implementation of programs, policies and procedures that support total customer satisfaction, company profitability and market share growth. The ideal candidate will have experience managing a customer service or order fulfillment team. This is a full-time hybrid role that works 3 days at our Geneva IL office and up to 2 days remotely.

What Pella has to offer:

Full benefits package which includes medical, dental, and vision
Health savings and flex spending accounts
Company paid life insurance
Company paid short/long term disability insurance
401k with company match
20 paid vacation days
Paid sick/personal days
9 paid holidays

The targeted salary range for this role is $66,000 - $80,000. The total compensation package for this position may also include applicable incentive compensation, such as an annual bonus. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data.

About Pella Corporation

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.

At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.

With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?

Learn more about this Employer on their Career Site