Greeter - Valet Driver

Provides valet service to patients and visitors at Mercyhealth. Greets and directs persons entering/exiting Mercyhealth facilities. Adheres to department policies and ensures quality customer service

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ability to move vehicles quickly and safely, with minimal traffic back-up or user wait time. Keep keys to vehicles organized and secure.
• Greets all patients, visitors, and partners who are arriving or exiting Mercyhealth facilities, in a timely, friendly, professional and courteous manner.
• Provides courteous and accurate directions and assistance to patients, visitors, and staff to ensure they understand how to get to requested locations in the hospital or on the grounds. Escorts customers or assist them in or out of vehicles as necessary.
• Ability to perform service recovery.
• Ensure assigned post is always equipped with proper supplies.
• Maintain their uniform and assigned post in a clean and orderly manner that projects a professional image.
• Keeps Security Leadership informed of all activities to ensure the timely communication of all pertinent information.
• Reports all safety and fire hazards observed to Security per department procedure.
• Adheres to Mercyhealth and departmental safety and infection control procedures to foster a safe work environment.
• Participates regularly in departmental in-services and meetings to enhance job performance and improve skill repertory.

EDUCATION AND EXPERIENCE

High School diploma or equivalent preferred

Minimum 1 year work experience demonstrating excellent customer service skills.

CERTIFICATION AND LICENSURE

Maintain a valid driver's license.

Must have proof of vehicle insurance.

Must have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver

ADDITIONAL REQUIREMENTS

Passing the Driver’s License Check and/or Credit Check (for those positions requiring).

Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.

Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to: 

· Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.

· Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.

· Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.

· Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.

· Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.

· Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.