Office & Logistics Coordinator

Location: Genoa, IL | Department: Service Operations | Job Type: Full-Time

Are you an organized, hands-on logistics professional who keeps technicians moving, parts flowing, and the shop running smoothly?

Service Concepts, a MechanAir company, is hiring a Logistics Coordinator to support our service and shop operations in Genoa, IL. This role is critical to daily execution—tracking technicians, managing service tickets, ordering parts, and maintaining a safe, organized shop environment. If you thrive in fast-paced, service-driven environments and like being the operational glue that holds everything together, this role is for you.

What You’ll Do

As Logistics Coordinator, you’ll support technicians and service leadership by keeping logistics, communication, and inventory aligned with daily service demands.

Front-Line Communication & Dispatch Support

• Answer incoming calls professionally and serve as a central point of contact for technicians, customers, and vendors
• Track technician locations, job status, and availability throughout the day
• Communicate service updates, schedule changes, and customer information accurately and in real time

Service Tickets & Customer Data

• Create, update, and close service tickets in the service management system
• Enter and maintain accurate customer information, job notes, and work order documentation
• Ensure records support billing accuracy and service history

Parts Ordering & Inventory Control

• Order parts, materials, and shop supplies to support service operations
• Receive, label, store, and organize inventory
• Maintain accurate inventory counts and coordinate with vendors and technicians to prevent downtime

Technician & Shop Logistics

• Monitor job flow and stage materials and equipment for service calls
• Support daily routing and technician productivity
• Maintain a clean, safe, and organized shop and storage areas

Equipment Handling & Safety

• Safely operate forklifts and material-handling equipment
• Follow OSHA general industry safety requirements and company safety policies
• Report unsafe conditions, damaged equipment, or inventory discrepancies

What You Bring

Minimum Qualifications

• High school diploma or equivalent
• 1–3 years of experience in logistics, dispatch, service coordination, warehouse, or shop operations
• Valid driver’s license
• Ability to lift up to 50 lbs and work in a shop environment
• Forklift certification (or ability to obtain within 30–60 days of hire)

Required Skills & Attributes

• Strong understanding of logistics and material flow in service or mechanical environments
• Ability to manage multiple priorities and resolve scheduling or parts issues in real time
• Clear, professional communication with technicians, managers, vendors, and customers
• Proficiency with service systems, inventory tracking tools, and Excel or Google Sheets
• Safety-minded, organized, and detail-oriented

Bonus Points for:

• Experience in HVAC, mechanical, or construction service environments
• Exposure to both union and non-union operations
• Experience with service dispatch or ERP platforms (ServiceTitan, Procore, Sage, or similar)
• OSHA 10 (General Industry or Construction) or First Aid/CPR
• Readiness to grow into a Senior Logistics Coordinator or Logistics Manager role

Compensation & Benefits

Pay Type: Hourly (Non-Exempt)
Overtime: Eligible at 1.5x for hours worked over 40 per week, in accordance with FLSA and Illinois law
Pay Rate: $20.00 – $30.00 per hour (based on experience, skills, and qualifications)

Benefits Include:

• Medical, dental, and vision insurance
• Company-matched 401(k)
• Paid time off (PTO) and paid holidays
• Stable Monday–Friday schedule aligned to service operations
• Training and certification support
• Clear career progression within MechanAir’s Operations & Field Support job family

READY TO APPLY?

We Are Service Concepts — Powered by MechanAir
Our culture is built on Safety First, Technical Excellence, People-Centered Leadership, Continuous Improvement, and Integrity. If you take pride in keeping operations running smoothly and supporting the teams doing the work, we’d love to meet you.

Legal & Compliance Notices

MechanAir and its subsidiaries are Affirmative Action/Equal Opportunity Employers. We do not discriminate based on any protected characteristic under federal, state, or local law. We comply with the ADA, PWFA, FMLA, and IRCA/E-Verify. Employment is contingent upon successful completion of a background check and work authorization verification. If you require a reasonable accommodation during the hiring process, please contact afoy@mechanair.com.