Customer Care Representative

Join our Team as a Customer Care Representative ✨☢

Austin-Based | Hybrid Friendly After Training

This position requires candidates to be located in the Austin area, as the first 3 months of training will be fully onsite. After training is completed, the role transitions into a hybrid schedule with just 2 onsite Fridays per month.

About the Role

Radiation Detection Company (RDC) is looking for a Customer Care Representative who enjoys a fast-paced environment where every day brings something new. In this role, you’ll support customers by phone and email, helping them manage their radiation monitoring programs, solve issues, and navigate our online platform. The ideal candidate is positive, proactive, organized, and comfortable multitasking across several systems while providing excellent service. Strong computer skills, clear communication, and good documentation habits are important, especially in our NVLAP/ISO-regulated environment.

What You’ll Do

Handle inbound calls from customers regarding orders, products, account changes, billing, and general inquiries.

Enter account data into internal systems

Make outbound calls to follow up on shipments, payment assistance, or resolution updates.

Navigate and work across multiple systems and tools to resolve issues, update information, and track customer interactions.

Accurately ticket and document all customer inquiries, feedback, and actions taken using internal CRM or ticketing platforms.

Respond to customer emails in a professional and timely manner.

Assist customers with billing questions, payment concerns, and invoice clarifications.

Provide knowledgeable support by maintaining a strong understanding of company products, services, policies, and procedures.

Assist customers with using online portal.

Collect and document customer feedback or special requests to route for review or approval by appropriate internal teams.

Collaborate with internal departments (shipping, billing, operations, etc.) to escalate or resolve customer issues

Perform manual tasks as needed, which may include updating records, data entry, reviewing physical documents, or coordinating with other teams for solutions.

Key Skills

Comfortable handling high volumes of calls, emails, and tickets daily.

Proficient in navigating multiple software systems and tools simultaneously.

Excellent problem-solving and critical thinking skills.

Ability to remain calm under pressure and manage challenging interactions professionally.

Strong organizational skills and attention to detail, especially with manual tasks and account changes.

Team player with a customer-first mindset.

Quick learner with the ability to retain and apply product and process knowledge.

Strong communication skills, both verbal and written

1-2 years of experience in Customer Service or call center environment (preferred).

Why Join us?

• Be part of a collaborative, customer-centric team.
• Learn and grow in a role that touches many areas of the business.
• Help shape how we deliver exceptional service every day.

Benefits

• Medical, Dental & Vision Insurance
• Voluntary Supplemental Insurance
• Generous PTO: 120 Hours your First Year!
• Sick time
• 13 Holidays
• Company Paid Life Insurance & Short-Term Disability
• Company Paid Parental Leave
• 401K

Ready to make an impact? Apply today and help us shape the future of dosimetry & radiation protection!