Impact of Role - The Shipping Manager directly impacts customer satisfaction, revenue flow, and transportation cost efficiency by ensuring outbound operations run seamlessly and reliably.

Position Summary

The Shipping Manager is responsible for leading all outbound logistics operations, ensuring the accurate, timely, and cost-effective shipment of finished goods to customers. This role oversees shipping teams, manages carrier relationships, and drives performance against service and efficiency KPIs. The Shipping Manager partners cross-functionally with warehouse leadership, transportation, customer service, and corporate teams to deliver best-in-class outbound execution.

Key Responsibilities

Outbound Operations Leadership

Direct all outbound activities including picking, staging, loading, and shipment executio
Ensure on-time and accurate shipment of all customer orders in alignment with OTIF/LOTIF targets
Manage daily shipping schedules, dock utilization, and labor planninG
Drive throughput while maintaining accuracy and safety standards

Carrier & Transportation Management

Manage relationships with carriers (LTL, FTL, parcel, intermodal), Oversee dock scheduling, carrier performance reporting, and freight flow optimization working directly with receiving manager to strategize warehouse space utilization
Resolve escalations related to delays, damages, or service failures including conducting RCAs, monitor and track load-times performance metrics

Team Leadership & Development

Lead, coach, and develop shipping leads, and material handlers, including documented performance reviews
Establish clear performance expectations and accountability measures, drive employee engagement, safety culture, and continuous improvement
Support workforce planning and staffing for peak and off-peak periods to include employee vacations and shift coverage

Inventory & System Integrity

Ensure all outbound transactions are accurately processed in IQMS/WMS, Partner with Inventory Control to resolve discrepancies and reduce shipping errors
Maintain accurate shipping documentation (BOLs, packing lists, labels), Support audit readiness and compliance requirements

Performance Management & Continuous Improvement

Monitor and drive key KPIs, including: OTIF / LOTIF, Shipping accuracy, Dock-to-load time, Carrier turnaround time
Identify and implement process improvements to increase efficiency and reduce cost
Lead root cause analysis (RCA) and corrective actions for shipping errors

Safety & Compliance

Ensure adherence to all safety policies and regulatory requirements, Promote safe loading practices and equipment operation, Maintain a clean, organized, and compliant shipping environmenT

Qualifications

Required:

5+ years of warehouse or distribution experience
3+ years of leadership experience in shipping or logistics operations
Experience managing carrier relationships and transportation processes
Strong knowledge of WMS/ERP systems (IQMS preferred)
Proven ability to lead teams in a fast-paced environment
High school diploma or GED required
Forklift certification and knowledge of OSHA safety standards a plus

Preferred:

Experience in high-volume distribution or manufacturing environments
Lean, Six Sigma, or continuous improvement experience
Strong financial and cost management understanding

Success Metrics (KPIs)

Safety performance
OTIF / LOTIF performance
Shipping accuracy and error reduction
Dock efficiency, space utilization and load times
Labor rates, operational cost
Equipment, maintenance and downtime

Company Details:

Location: Kreate – 600 SH 130 Georgetown, TX 78626
This position will report to the Director of Warehousing

Kreate is an equal opportunity employer. The Statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Learn more about this Employer on their Career Site