IT Technician

Total Site Solutions, Georgetown, TX, is searching for a driven IT Tech. The IT Technician plays a critical role in maintaining and enhancing the technological infrastructure of an organization. This position is responsible for ensuring the smooth operation of computer hardware, software, and network systems to support business functions effectively. The IT Technician will diagnose, troubleshoot, and resolve technical issues related to desktops, laptops, servers, and network devices, minimizing downtime and optimizing performance. They will also assist in the installation, configuration, and maintenance of operating systems and software applications across various platforms, including Windows and macOS. Ultimately, this role ensures that end-users have reliable access to technology resources, enabling productivity and operational continuity.

About Us:

TSS designs, deploys, equips, and manages data centers and other technology environments for enterprise companies, colocation providers, and technology company partners. We encourage initiative, creativity, and innovation, and there is plenty of room to grow with TSS as we expand our team and service offerings.

Vision:

To be the most trusted AI and high-performance computing data center services and integration provider in the market.

Mission:

TSS delivers complex technology solutions fueled by continuous improvement and expertise. Our responsive team ensures reliability, flexibility, and scalability, forging trusted partnerships through superior service and execution.

Minimum Qualifications:

• Proven experience as an IT Technician or similar role in computer hardware and software support.
• Strong knowledge of Microsoft Windows operating systems and macOS.
• Experience with network administration, including wireless networking and network troubleshooting.
• Ability to diagnose and repair computer hardware and software issues effectively.
• Excellent problem-solving skills and attention to detail.

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
• Experience with enterprise-level network environments and security protocols.
• Familiarity with remote support tools and ticketing systems.
• Knowledge of virtualization technologies and cloud services.
• Strong communication skills and ability to work collaboratively in a team environment.

Responsibilities:

• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Perform routine network administration tasks, including managing wireless networks and troubleshooting connectivity issues.
• Diagnose and resolve hardware, software, and network problems promptly to minimize disruption.
• Provide technical support and training to end-users on various systems and applications.
• Document technical procedures, system configurations, and incident resolutions to maintain accurate records.

Skills:

The required skills are applied daily to ensure all computer hardware and software systems operate efficiently and securely. Proficiency in Microsoft Windows and macOS allows the technician to install, configure, and troubleshoot operating systems and applications across diverse user environments. Network administration and wireless networking skills are essential for maintaining connectivity and resolving network-related issues swiftly. Computer repair and troubleshooting expertise enable the technician to identify root causes of technical problems and implement effective solutions. Additionally, software installation and ongoing maintenance ensure that users have access to the latest tools and updates necessary for their work.

Why join our team

Unlock your full potential and join TSS, a workplace that values your well-being. TSS offers a competitive salary, bonuses, and a rich medical benefits program, including health, dental, vision, life insurance, 401K match, and short/long-term disability, all of which will help you thrive both personally and professionally. At TSS, we are dedicated to creating a supportive, collaborative, and uplifting environment that empowers you to achieve your goals.