Patient Access Representative - ER Registration

Your experience matters 

Centerpoint Health - Georgetown Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative joining our team, you’re embracing a vital mission dedicated to making communities healthier ^®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Why join us

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:  

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off 
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

What we’re looking for

The Patient Access Representative collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions.  Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility. Reports to the Director or Manager of Department. This role is for ER Registration.

How you’ll contribute 

• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.  
• Distributes and explain forms, documents, and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts/areas as needed to support department operations.
• Performs other duties as assigned.

Qualifications & Requirements:

• Education: High School diploma preferred.

• Skills: 

  • Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment.

  • Rapid learning and navigation of multiple software systems. Effective English communication (read, write, speak, and understand).

  • Ability to complete the Skills Competency Checklist within 90 days of hire.

Schedule: PRN- As Needed in ER Registration

EEOC Statement

Centerpoint Health - Georgetown Hospital is an Equal Opportunity Employer. Centerpoint Health - Georgetown Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.