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Key Responsibilities
Program Leadership & Team Management
路 Lead, coach, and supervise a team of five program staff responsible for Intern, Trainee, and Teacher program operations.
路 Establish team priorities, performance goals, and accountability measures aligned with organizational objectives.
路 Provide ongoing training, mentoring, and professional development to ensure high performance and regulatory competency.
路 Monitor workloads and allocate resources to ensure timely and accurate processing of program activities.
路 Foster a collaborative, service-oriented team culture focused on continuous improvement and participant satisfaction.
Exchange Program Operations (ARO Duties)
路 Serve as Alternate Responsible Officer (ARO) in accordance with Department of State regulations.
路 Oversee the end-to-end intake and vetting process for exchange visitor applications, ensuring eligibility, completeness, and compliance.
路 Review and approve program documentation, including DS-2019 issuance readiness, training plans (DS-7002), and supporting materials.
路 Ensure adherence to sponsor obligations, including participant orientation, monitoring, and program oversight.
路 Maintain accurate participant records in SEVIS and internal systems in compliance with regulatory requirements.
Compliance & Regulatory Oversight
路 Ensure full compliance with all federal regulations governing J-1 Intern, Trainee, and Teacher programs.
路 Monitor program activities to ensure adherence to health, safety, welfare, and programmatic requirements.
路 Identify compliance risks and implement corrective actions proactively.
路 Support internal and external audits, site visits, and Department of State reviews.
路 Maintain current knowledge of regulatory updates and integrate changes into program policies and procedures.
Participant Support & Stakeholder Engagement
路 Oversee participant support processes, ensuring timely and effective issue resolution throughout the program lifecycle.
路 Serve as an escalation point for complex participant, host organization, or partner issues.
路 Collaborate with host organizations, partners, and stakeholders to ensure program quality and compliance.
路 Ensure clear communication of program rules, expectations, and responsibilities to all stakeholders.
Programmatic Reporting & Data Management
路 Develop and deliver regular programmatic reports on program performance, compliance, and participant outcomes.
路 Track key metrics related to intake, processing timelines, participant demographics, and program success.
路 Analyze data to identify trends, gaps, and opportunities for program improvement.
路 Ensure accurate and timely submission of required regulatory and organizational reports.
Process Improvement & Strategic Initiatives
路 Evaluate existing program processes and identify efficiencies, automation opportunities, and quality improvements.
路 Lead initiatives to enhance participant experience and operational effectiveness.
路 Contribute to strategic planning and program growth initiatives.
路 Develop and document standard operating procedures to ensure consistency and scalability.
Qualifications
Required
路 Bachelor鈥檚 degree in International Affairs, Public Administration, Education, or related field.
路 7+ years of experience managing J-1 exchange programs or similar regulated programs.
路 Experience serving as or working closely with a Responsible Officer (RO) or Alternate Responsible Officer (ARO).
路 Demonstrated experience leading and managing teams.
路 Strong knowledge of Department of State regulations for Intern, Trainee, and Teacher programs.
路 Experience with SEVIS and exchange program compliance requirements.
Preferred:
路 Master鈥檚 degree in a related field.
路 Experience overseeing multi-program portfolios within J-1 exchange visitor programs.
路 Background in program evaluation, data analysis, or reporting.
Key Competencies
路 Leadership and team development
路 Regulatory compliance and risk management
路 Program operations and process management
路 Analytical thinking and data-driven decision-making
路 Communication and stakeholder engagement
路 Problem-solving and escalation management
路 Attention to detail and organizational skills
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