Community Health Worker

Community Action Partnerships of Western Nebraska (CAPWN) is a non-profit community-based health and human services organization that serves low-income, disadvantaged and those unable to meet their needs through other sources. The agency was established in 1965 and provides services to over 9,000 individuals, children and families in three main areas:

OUR PROMISE: Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other. 

VISION

Communities where everyone has an opportunity for a successful life.

MISSION

The Mission Statement of the Community Action Partnership of Western Nebraska is to provide quality services and promote learning opportunities to improve nurture the health and well-being of Western Nebraska communities.

KEY BELIEFS

COMPETITIVE BENEFITS PACKAGE:

● Health ● Dental ● Vision ● Health Savings Account (HSA) ● Flex Plan ● 401k ● Basic and Voluntary Life Insurance ● Eleven Paid Holidays ● PTO ● Extended Illness (EIB) ● Employee Assistance Program ● Aflac ● Community Discounts ● Potential for Incentive Pay ●

Fulltime 40 hours

8:00AM-5:00PM

Monday through Friday

Job Title: Community Health Worker

Areas of Responsibility: The Community Health Worker (CHW) is responsible for helping patients and their families navigate and access health and community resources and work toward adopting healthier behaviors. The CHW works as a member of the Primary Care team through an integrated approach to care management and community outreach, facilitating communication between patient and care teams and providing culturally appropriate health education and self-management support. The CHW plays a critical role in disease prevention, health promotion, and fostering resilient, healthier communities. 

Major Duties:

1. Play an active role in patient services using the provider-led, team-based Patient Centered Medical Home Care Model.
2. Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement.
3. Utilize motivational interviewing to identify the patient’s individualized goals and priorities for their health.
4. Conduct intake interviews with patients identifying barriers to optimal health
5. Follow-up with patients via phone calls, home visits and visits to other settings where patients can be found
6. Coach patients effectively regarding their chronic health conditions and self-care needs.
7. Work collaboratively with multidisciplinary team members
8. Provide education in individual or group sessions, screening, brief interventions and facilitate referrals to other community-based resources.
9. Help patients set personal health goals and support adherence to those goals through identification of barriers and facilitators
10. Assist patients in identifying the barriers to health that they identify and prioritize.
11. Assist patients in understanding care plans and instructions; help patients develop health management plans and goals.
12. Document activities, care plans, and outcomes in an effective manner consistent with organization’s policies and procedures.
13. Provide ongoing follow-up, basic motivational interviewing and goal setting with patients.
14. Help clients in identifying and utilizing community resources, including scheduling, and accompanying them to appointments, and assisting with completion of applications for programs for which they may be eligible.
15. Facilitate communication and coordinate services between providers; Work collaboratively and effectively within multidisciplinary team.
16. Build and maintain positive working relationships with clients, providers, supervisors, and staff.
17. Continuously expand knowledge and understanding of community resources, services and programs provided.
18. Identify and apply appropriate role definition and skilled boundaries.
19. Maintain operational systems that ensure HIPAA compliance, safety standards, and regulatory requirements are met at all times.
20. Maintain confidentiality of records and communications following CAPWN policy and HIPAA privacy and security policies and procedures. 
21. Attend staff training sessions and meetings as required.
22. Promote program in a positive manner in the community.
23. As a CAPWN team member, dedicate your energy to providing high quality, value-added customer service and care to our clients. Embrace the CAPWN Standards of Behavior, practicing integrity, strong communication and respect for leaders and peers. Engage with the team and commit to improving and nurturing the health and well-being of the individuals in the communities we serve.
24. Other duties as assigned.

Working Conditions:

• Dental Clinic environment including training, meetings, and community interaction. 
• Must be flexible to work irregular hours if needed.
• Noise level is standard home/office environment. 

Physical Requirements:

• Ability to bend, stoop, squat, crouch, push and pull file drawers.
• Fine manipulation of hands for repetitive action.
• Must regularly talk, hear and have close vision ability.
• Occasionally lifting and carrying up to 25 pounds.
• Ability to manage competing priorities, tight schedules, and high patient volume without losing composure or quality

Minimum Qualifications:

Grade: 5 

1. High school diploma or GED.
2. Written and oral fluency in Spanish and English required. Experience working in a multi-cultural setting.
3. Ability to complete validation of core competencies within 3 months of onboarding. (?)
4. Experience working in a community-based setting for at least 2 years preferred
5. Basic computer skills (Outlook, Excel, and PowerPoint helpful)
6. Experience in office procedures or data entry including Electronic Medical Records. 
7. Ability to initiate and maintain positive working relationships with team members and other organizations
8. Motivational Interviewing skills preferred. 
9. Excellent written and verbal communication skills.
10. Ability to obtain CPR certification within the first 30 days.
11. Verifiable good driving record and reliable transportation

 Grade: 6

1. Meet the minimum qualifications in grade 5 above AND
2. Any combination of 2-years health/social services experience (IE: CNA) preferably in health care setting or community-based organization OR

Grade: 7

1. Meet the minimum qualifications in grade 5 above AND
2. Three+ year’s experience as a CHW or similar position. 

Grade: 8

1. Meet the minimum qualifications in grade 5 above AND
2. Completion of CHW professional certification program, which typically includes training and an examination and meets state and national competency levels.