Business Services Specialist PT - Float

POSITION SUMMARY

Provides excellent customer service related to scheduling patient care. Serves as an effective liaison for communication between patients and staff. 

Essential Functions Statement(s)

• Schedules appointments related to physical therapy (walk-in and via phone) 
• Manages phone system and assists Physical Therapist in taking messages 
• Greets visitors and patients to determine their needs and directs them accordingly 
• Administers and enters patient intake forms 
• Communicates with patients regarding insurance coverage and financial responsibility 
• Collects co-pay, co-insurance and other balances owed on account 
• Prints billing slip for Physical Therapist to mark services performed 
• Schedules follow-up appointments and cancels patient appointments due to no show 
• Enters charges and reconciles payments 
• Manages buckets in Athena and ensures that claims are in drop status at charge entry 
• Maintains cash drawer for making changes and balances it daily 
• Verifies that all billing slips are submitted at the end of the day 
• Serves as a liaison between the Business Office and Physical Therapy to ensure eligibility and Patient benefits are obtained before patient appointment 
• Performs others tasks as assigned 

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED): Required

Experience: Previous experience in the operations of a physical therapy office is preferred.

Computer Skills: Must be computer literate. Basic computer skills required. 

Campbell Clinic Benefit Summary: 

Campbell Clinic offers a lucrative benefit package to support employees and their families.

• Medical / Dental / Vision Insurance
• HRA Option
• Flexible Spending Account 
• Basic Life Insurance 
• Voluntary Life Insurance Option
• Long-Term Disability
• Voluntary Short-Term Disability 
• Accident Insurance 
• Critical Illness Insurance
• 401(k) Plan Matching + Profit Sharing 
• Employee Assistance Program 
• Paid Time Off 
• 8 Paid Holidays 

Equal Opportunity Employer/Veterans/Disabled