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IT Mid-Level Analyst
Job Description | Full-Time
Position Overview
We are seeking a talented IT Mid-Level Analyst to support the continued development of its systems and infrastructure. This role combines network, systems, user, and database management responsibilities within a dynamic, fast-paced IT organization. The successful candidate will bring strong technical judgment, clear communication, initiative, and a customer-service mindset to help the IT team provide a higher level of support for internal customers and business systems.
Essential Responsibilities
- Manage and complete project-oriented work.
- Perform SQL database administration, including backup and restore activities.
- Maintain infrastructure that supports business operations, including hardware, networks, operating systems, applications, and telecommunications.
- Support physical and virtual servers and backups across multiple locations.
- Support network infrastructure, including LAN, Wi-Fi, WAN, VPN, firewalls, switches, access points, routers, and VoIP phone systems.
- Support business applications, workflows, and end-user systems.
- Coordinate with IT vendors to support the organization's needs.
- Assist in ticket system end user issues.
- Strong understanding of Microsoft operating systems, including Windows 11, Windows Server 2022 or later, and Office 365.
- Solid understanding of Microsoft Active Directory, Group Policy, Windows security permissions, Citrix XenApp Server, and VMware vSphere.
- Working knowledge of TCP/IP, VoIP, VPN, Ubiquiti Networks, routing, and troubleshooting.
- Cybersecurity knowledge and familiarity with Barracuda Spam Filter preferred.
- Strong understanding of Microsoft operating systems, including Windows 11, Windows Server 2022 or later, and Office 365.
- Solid understanding of Microsoft Active Directory, Group Policy, Windows security permissions, and VMware vSphere 8.0 and above.
- Working knowledge of TCP/IP, VoIP, VPN, Ubiquiti Networks, routing, and troubleshooting.
- Cybersecurity knowledge and familiarity with Barracuda Spam Filter preferred.
Qualifications
Education and Experience
- Associate's or bachelor's degree in a related field preferred.
- Five years of experience working or studying in the information technology field.
Core Competencies
- Strong interpersonal and communication skills, with the ability to explain solutions clearly to technical and non-technical audiences.
- Exceptional technical acuity, problem-solving ability, and individual initiative.
- Resourceful, creative thinker who can articulate ideas in a well-considered manner.
- Ability to manage multiple priorities effectively and understand business needs alongside technical requirements.
Physical Requirements
- Ability to lift up to 40 pounds and perform walking, bending, lifting, climbing, and repetitive-motion activities.
- Ability to work on systems in warehouses, coolers, and processing environments.
Work Environment and Schedule
- Approximately 15% travel to various work locations.
- Approximately 10% extended hours, including weekend work as needed.
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