Business Banking & Consumer Support Specialist II

Overview:

Provide operations support to various areas of Business Banking and Consumer Collections. Perform data entry, system maintenance, and monetary transactions. Complete requests within authority level.
 

Primary Responsibilities:

• Perform data-entry of various types of information, and from multiple sources (e.g., invoices); receive and verify accuracy of documents

• Creates payment coupons and G/L tickets from auction proceeds/insurance payments. Assign matter numbers to case, in preparation for billing/payment.

• Approve payments. Contact outside vendors (e.g., Repo agents, Auctions) to gather and/or provide information on accounts.

• Prepare, send and track checks to clients, vendors.

• Monitor and submit requests to change the status of accounts

• Prepare ticket work to allocate funds received, to ensure payment of expenses.

• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

• Promote an environment that supports belonging and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

  
   

Scope of Responsibilities:

This position has potential direct contact with agents/auctions, or other external vendors; mostly email correspondence with other external vendors.

Education and Experience Required:

A combined 2 years’ higher education and/or work experience, with a minimum of 1 year relevant work experience.

Strong verbal and written communication skills.

Detail oriented.

Proficient PC skills including word processing, spreadsheet and email software.

Education and Experience Preferred:

Bachelor’s degree.

Knowledge of M&T Bank systems.

Location