Senior Collections Specialist - Consumer Default Servicing

Overview:

Manage complex accounts with the following areas of specialization: Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Remarketing, Legal Liaison, Recovery or Post Charge Off Collections.

Primary Responsibilities:

• Work independently to develop sales leads and proper markets for the sale of collateral where applicable.
• Responsible for managing an assigned portfolio for open or non-performing assets that are severely delinquent (90+ days past due), mitigating loss situations and reducing potential losses to M&T Bank.
• Perform inbound and outbound calls, skip tracing, short sales, modifications, and work outs situations up to and including settlements.
• Initiate direct contact with business partners and vendors to ensure services provided are meeting predetermined service level agreements. Possess enhanced authority to negotiate sale agreements.
• Initiate contact with customers’ attorneys and Bankruptcy trustees.
• Investigate and conduct skip tracing as required.
• Submit recommendations for account placement with third party collection agencies, attorneys, brokers, and property preservation firms.
• Initiate direct contact with borrowers (consumer, mortgage, deposit overdraft, business banking), assessing the prospect of repayment, arranging repayment schedules or other solutions.
• Participate in loss prevention by employing advanced strategies that provide adequate protection for M&T with respect to its interest in the collateral securing the loan, while maximizing the cost containment opportunities.
• Review collateral condition and establish asset value. Negotiate sale with prospective buyers and conclude sales transaction with limited oversight.
• Develop an understanding of the business and its functions, processes and operations.
• Keep abreast of business and market trends that may affect business department.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Scope of Responsibilities:

This position works under limited supervision and has settlement authority.

Education and Experience Required:

A combined minimum of 4 years’ higher education and/or work experience including a minimum of 2 years’ experience in customer service, customer-facing, collections, call center or sales.

Skilled with skip-tracing.

Strong negotiation skills.

Education and Experience Preferred:

Knowledge of M&T Bank systems

Location