Collections Specialist III

Collections Specialist III

Location: Must be able to work a hybrid schedule out of our Crosspoint office. You will be required to come into the office on Tuesdays and Thursdays. The first few weeks will be 100% onsite for training.

Hours: Full-time. M-F 8am to 4:30pm with 1 night shift 12:30pm to 9:00pm. Rotating Saturdays are required.

Overview:

Manages complex accounts with the following areas of specialization: Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Remarketing, Legal Liaison or Post Charge Off Collections.

Primary Responsibilities:

• Initiate contact with consumer borrowers that are in the mid to late stages of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions.
• Initiate contact with customers’ attorneys and Bankruptcy trustees.
• Investigate and conduct skip tracing as required.
• Submit recommendations for account placement with third party collection agencies, attorneys, brokers, and property preservation firms.
• Initiate direct contact with borrowers (consumer, mortgage, deposit overdraft, business banking), assessing the prospect of repayment, arranging repayment schedules or other solutions.
• Contact business partners and vendors to ensure services provided are meeting predetermined service level agreements.
• Participate in loss prevention by employing advanced strategies that provide adequate protection for M&T with respect to its interest in the collateral securing the loan, while maximizing the cost containment opportunities.
• Review collateral condition and establish asset value. Negotiate sale with prospective buyers and conclude sales transaction with limited oversight.
• Develop an understanding of the business and its functions, processes and operations.
• Keep abreast of business and market trends that may affect business department.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Scope of Responsibilities:

This position works under general supervision and has autonomy when performing skip-trace.

In addition, this position does have the authority to waive late fees, within guidelines.

Education and Experience Required:

A combined minimum of 3 years’ higher education and/or work experience including a minimum of 1 year experience in customer service, customer-facing, collections, call center or sales.

Experience with word processing, spreadsheet and presentation software.

Detail oriented.

Strong verbal and written communication skills.

Education and Experience Preferred:

Knowledge of M&T Bank systems.

Location