Sales Support Assistant/ Central Processing

Flooring Services and our affiliated entities have continued to be a trusted and respected industry leader in the home building industry since 1983. Our family of companies bring the Family Advantage, and we conduct our affairs with integrity while demonstrating respect for our clients, employees, the environment, and the communities in which we do business.

As a Sales Support Assistant/Central Processor, you'll be the central point of contact for our customers, builders, and internal sales teams. You will manage a variety of tasks critical to supporting our Flooring, Cabinet, and Appliance divisions, ensuring accurate order processing, scheduling, communication, and customer satisfaction throughout the construction cycle.

OVERVIEW OF YOUR DAILY TASKS

• Monitor builder portals daily.
• Review incoming purchase orders for flooring, cabinets, and appliances to verify accuracy of materials, products, specifications, and quantities.
• Utilize company programs and plans to calculate area dimensions and accurately determine flooring material quantities.
• Review cabinet layouts, appliance selections, and product specifications for completeness and accuracy.
• Develop color floor plans, wall tile diagrams, cabinet elevation documents, and other supporting project documentation as required.
• Upload and maintain job files, selections, plans, and supporting documentation in company systems.
• Coordinate and schedule flooring, cabinet, and appliance installations/deliveries according to builder timelines, lead times, and product availability.
• Manage and resolve revisions, change orders, material backorders, product substitutions, installation-related issues, delivery concerns, and scheduling conflicts.
• Communicate regularly with builders, purchasing managers, field superintendents, manufacturers, vendors, installation teams, and internal departments.
• Track order status from approval through installation and completion.
• Run operational, scheduling, and backlog reports as needed.
• Maintain accurate records, databases, and project documentation.
• Support multiple commodity lines while ensuring builders receive timely and accurate service.

SKILLS/EXPERIENCE TO HELP YOU SUCCEED IN THIS ROLE

• Typing speed of at least 40 WPM preferred.
• Excellent communication and interpersonal skills.
• Adaptability and flexibility in a changing environment.
• Ability to thrive in a fast-paced work setting.
• Professional demeanor in all forms of communication.
• Strong multitasking and organizational abilities.
• Accurate and efficient data entry skills.
• High-level problem-solving capabilities.
• Leadership qualities, including a sense of urgency and initiative.
• Ability to work effectively both in a team environment and independently.
• Capability to complete tasks within specified timeframes.
• Experience working with construction plans, builder documentation, flooring products, cabinetry, or appliance programs is preferred.
• Working knowledge of residential construction schedules and builder processes is a plus.

BENEFITS OF WORKING WITH OUR TEAM

• Medical, Dental and Vision coverage
• 401K
• Paid Holidays
• Vacation and Personal Time
• Employee appreciation events

“Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.”