IT Coordinator II

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Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.

Join the dynamic IT Field Services Team at Banner Health as an IT Coordinator II and embark on a rewarding journey of ensuring seamless IT experiences across our healthcare facilities. This department provides IT operations services to our customers in delivering optimal patient care. Our dedicated IT Coordinators are the frontline champions of technology, providing support and guidance to staff and all departments.

In this role of an IT Coordinator at Banner Health you will process IT requests, from procuring essential equipment to scheduling and overseeing departmental moves. Conducting thorough asset management audits and overseeing break/fix equipment procurement for stockrooms are integral tasks, ensuring that resources are optimized and readily available to meet evolving needs. The position requires collaboration with all other IT departments as the coordinator works closely with cross-functional teams to accomplish larger organizational goals, leveraging technical expertise and teamwork to uphold Banner Health's commitment to excellence in patient care.  This position is onsite in at Banner Gateway Medical Center in Gilbert at 1900 N Higley Rd.  Normal operation hours are M-F, 8am-5pm.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

POSITION SUMMARY
This position assigns, monitors, and fulfills or resolves IT service requests and support incidents in the service management system to ensure high quality customer service. This position leads workflow of customer service requests and is responsible for providing user level support for assigned IT activities. This position is responsible for leading IT projects for a single facility, or group of small facilities, ensuring timely customer interactions and satisfaction.

CORE FUNCTIONS

1. Provides and enhances customer support for all department services and project management. Ensures appropriate resources are deployed to meet customer business, clinical or technical needs. Serves as a liaison between facility staff and information technology. May provide multidisciplinary services in accordance with each job description in support of the assigned service area. 

2. Communicates with customer throughout the lifecycle of the provided service to ensure the customer stays informed. Interacts with customers, support services and vendor partners in managing; assessing, designing, planning and developing detailed specifications for project assignments. Attends or facilitates routine meetings; participating in the support of information technology and facility driven projects to ensure proper support and assistance. Assists IT Service Delivery leadership to ensure facility projects include IT budgetary projections.

3. Prioritizes and schedules daily service requests by assigning appropriate technical resource(s). Ensures appropriate resources are deployed to meet customer business, clinical or technical needs. Plan, prioritize, direct and schedule support incidents and service requests from customers and routine assignments and attends routine meetings in support of continual service improvements, standards and best practices.

4. Utilizes problem solving techniques to independently triage problems with network infrastructure, business or product line specific applications. Documents all actions of end-user requests and/or problem resolution using tracking management systems. Keeps customers informed throughout fulfillment and troubleshooting process.

5. Manages procurement of IT services and products. Follows all asset management procedure and guidelines. Ensures order and stock management are maintained.

6. Coordinates or facilitates installation, configuration and ongoing usability and maintenance of desktop computers, peripheral equipment and related software, following standard departmental procedures and standards. Basic telephony station programming, installation and management of telephone and voice mail voice mail system(s) plus ancillary equipment.

7. Provides customer support on all standard network and collaboration software products and technologies including establishment of wired and wireless network connectivity.

8. May conduct needs assessment and provide recommendations to information technology leadership identifying basic customer, departmental, and/or facility/location software and/or hardware needs. Provides guidance and serve as escalation point to junior members of the department and may represent IT at facility based leadership meetings.

9. Position coordinates and manages the IT Service Delivery functions within a facility, group of facilities, clinics, or service lines as assigned. Latitude to make day-to-day decisions as needed in the support of both internal and external customers. These customers are primarily end-users of computing technology, and other department staff. External customers consist of vendors, contractors, affiliate clinics and hospitals, and clients. Customer support is primarily based at facilities and/or service lines across company.

MINIMUM QUALIFICATIONS

Experience and education as normally obtained through an Associate’s degree and one year relevant experience in a similar role.

Strong work ethic and initiative. Ability to work well in a team environment across the system. Proven customer service skills. Proven organizational skills.  

Requires communication and presentation skills to engage technical and non-technical audiences at all levels of staff and management.   

Must be knowledgeable and technically adept in the use and operation of a wide range of desktop, mobile devices and network connectivity. Experience working with Microsoft Office O365 applications.

Variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS
 

Bachelor's degree or combination of education and relevant work experience. 

Previous experience with assigning daily workloads and tasks. General knowledge of information technology and healthcare is desirable. Previous experience working on IT projects.

A+ certification. Net+ certification.

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