Mortgage Processing Manager

This position oversees Mortgage Loan Processing and Mortgage Operations to ensure that new mortgage loan applications are originated, processed and completed according to established policies/procedures and all investor/agency/federal guidelines.

Primary Duties:

• Monitor origination and processing of all mortgage loan applications to ensure compliance with all Bell policies/procedures and all investor/agency/federal guidelines.
• Provide operational support (includes training) to existing and newly hired production and support staff. Work with staff in problem solving and recommend ways to help prevent issues.
• Supervise and monitor all bond loans to ensure compliance with agency guidelines. This includes but not limited to registration, compliance and HUD reviews.
• Recommend procedure changes and improvements for the loan processing function.
• Authorize payments on invoices received.
• Maintain up to date knowledge of all processing guidelines, Bell policies and procedures and investor/agency/federal guidelines.
• Provide prompt and courteous customer service to all internal/external clients.
• Monitor and record all paid time off for processing as well as maintain the online time tracking system. Authorize payroll for processors.
• Respond to any and all audit exceptions pertaining to the loan processing function.
• Resolve “on hold” and “pend” issues as needed to ensure timely purchase of loan files.
• Back up staff with whatever help they need.
• Work with other department supervisors to ensure/maintain effective communication.
• Work with loan officers and processing staff in problem solving. Help them to prevent issues.
• Hold monthly/quarterly processing staff meetings to review memos, problems, changes, etc.
• Work to maintain 100% valued employee retention and maximum output and efficiencies with processing staff.
• Report to senior management any issues with polices/procedure. Make recommendations for change to improve efficiencies.
• Communicate procedural changes to processing staff and ensure that they have the tools and training needed to comply.
• Supervise a team of processors. This includes but is not limited to performance reviews, counseling, coaching, motivating, training, mentoring and monitoring work flow.
• Work closely with underwriting and closing managers to resolve any processing issues that may arise.
• Participate in various projects and feedback sessions to positively impact workflow, policies/procedures and system enhancements.
• Attend all regulatory, industry and Bell required meetings and trainings.
• Provide a positive work environment to invite staff participation and contribution to the development of a high level of service quality. Ability to coach, mentor and raise the level of talent throughout the department.
• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Job Skills Required:

• Minimum three years of supervisory experience in mortgage operations.
• Thorough understanding in all areas of mortgage process (origination, processing, underwriting, closing, post-closing).
• Thorough understanding of all agency/investor/federal mortgage banking guidelines.
• Proficient computer and typing skills.
• Ability to effectively manage/monitor the performance of others and provide effective feedback.
• Capacity to adapt to ever changing processes, requirements, guidelines and environment.
• Excellent communication skills to be able to effectively train and develop others.
• Excellent customer service skills.
• Ability to successfully manage many tasks and deadlines as well as willingness to set and enforce deadlines for others.
• Ability to work under pressure and maintain a high level of professionalism.
• Demonstrate a “can do” attitude.
• Ability to travel as needed.