Patient Access Supervisor

About Hoskinson Health & Wellness

Hoskinson Health & Wellness Clinic is a patient-centered healthcare clinic proudly serving Gillette and the surrounding community. Our mission is simple: to provide high-quality, compassionate care that helps our patients feel heard, supported, and empowered in their health journey.

We believe healthcare works best when it’s personal. Our team takes the time to build real relationships with patients, focusing not just on symptoms, but on the whole person. From preventive care to ongoing treatment, we strive to create a welcoming environment where patients feel comfortable and confident in the care they receive.

Just as we care deeply about our patients, we care about the people who make our clinic what it is—our team. At Hoskinson Health & Wellness, we value collaboration, integrity, and continuous learning. We are committed to creating a supportive workplace where team members are respected, encouraged to grow, and given the tools they need to succeed.

If you’re passionate about patient care, value teamwork, and want to make a meaningful impact in a close-knit community, Hoskinson Health & Wellness Clinic is a place where your work truly matters.

Why Work at Hoskinson Health & Wellness?

At Hoskinson Health & Wellness Clinic, we believe taking care of our team is just as important as taking care of our patients. That’s why we’re proud to offer an award-winning benefits package designed to support your health, your family, and your future.

Our benefits go beyond the basics. We offer competitive compensation, comprehensive health coverage, paid time off, and additional perks that promote work-life balance and overall well-being. We understand that when our team members feel supported, valued, and secure, they can bring their best selves to work every day.

Beyond benefits, you’ll find a workplace culture built on respect, collaboration, and service excellence. We foster an environment where your contributions matter, your voice is heard, and your professional growth is encouraged.

When you join Hoskinson Health & Wellness, you’re not just accepting a job—you’re becoming part of a team that invests in you and recognizes the important role you play in caring for our community.

Job Summary

The Patient Access Supervisor is responsible for overseeing daily operations of patient access functions including registration, admissions, insurance verification, and customer service. This role ensures efficient, accurate, and patient-centered access to care while maintaining compliance with regulatory requirements and organizational standards.

Supervises

• Patient Access Representatives

• Patient Registration Staff

• Scheduling/Pre-registration Staff

Supervisory Responsibilities

• Hires, trains, and evaluates patient access staff

• Develops work schedules and manages staffing levels

• Conducts performance evaluations and coaching

• Ensures adherence to departmental policies and procedures

• Addresses employee relations issues in collaboration with HR

Duties/Responsibilities

• Oversee daily patient access operations (registration, admissions, discharge processes)

• Ensure accuracy of patient demographic, insurance, and billing information

• Monitor productivity, quality metrics, and patient satisfaction scores

• Resolve patient issues, complaints, and escalations in a timely manner

• Collaborate with clinical departments, revenue cycle, and billing teams

• Ensure compliance with HIPAA, CMS regulations, and payer requirements

• Analyze reports and KPIs to improve workflow and reduce denials

• Implement process improvements and best practices

• Assist in budget management and cost control initiatives

• Support system upgrades, training, and process changes

Education / Certifications / Licenses

• High School Diploma or GED (required)

• Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field (preferred)

• CHAA (Certified Healthcare Access Associate) or CHAM (Certified Healthcare Access Manager) preferred

Experience

• 3–5 years of healthcare patient access or revenue cycle experience

• 1–3 years of supervisory or leadership experience preferred

• Experience with hospital/clinic registration systems and EMR platforms

Required Skills / Abilities

• Strong leadership and team management skills

• Knowledge of insurance verification, authorization, and billing processes

• Excellent communication and customer service skills

• Analytical and problem-solving abilities

• Ability to manage multiple priorities in a fast-paced environment

• Proficiency in EHR/EMR systems and Microsoft Office

• Understanding of healthcare compliance and regulatory standards 

Benefits:

• Health Insurance: The company covers 100% of health insurance premiums, including medical, dental,  vision, STD, LTD, and Life Insurance coverage.

• Supplemental Insurance: Employees have voluntary access to additional policies such as hospital, cancer coverage, accident insurance, and voluntary life through a supplemental provider.

• Retirement Benefits: Enjoy a generous retirement plan with a competitive company match—no waiting period required!

• PTO: Benefit from generous PTO policy.

• Professional Development: Hoskinson Health & Wellness Clinic supports the professional growth of all employees by offering assistance for continuing or additional education with HR approval.

Equal Opportunity Employer

Hoskinson Health & Wellness Clinic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Reasonable accommodations are available upon request during the application or interview process.