TECHNICAL SVCS REPRESENTATIVE - IT Support

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company.  Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds.  Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence.  We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers.  Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People • Customers • Trust

Position Summary

The IT Support Technician provides on-site technical support for mill operations and office personnel at a Packaging Corporation of America paper mill. This role supports plant-floor manufacturing systems, end-user computing, and basic network infrastructure while working closely with operations, engineering, and maintenance teams.

This is an entry-level position intended for candidates seeking hands-on experience in manufacturing and industrial IT within a safety-focused mill environment.

Responsibilities

End User & Site Support

• Provide first-level support for desktops, laptops, printers, scanners, and mobile devices
• Assist mill employees with Windows-based systems, Microsoft 365, email, and standard PCA applications
• Image, configure, and deploy new PCs and peripherals
• Create and maintain user accounts and access following PCA policies

Manufacturing & Mill Systems

• Provide basic support for mill production, quality, and reporting systems
• Assist with operator workstations, control room PCs, HMIs, and industrial terminals
• Support systems such as OSIsoft PI, ParcView, QIS, or similar manufacturing platforms
• Coordinate with operations, engineering, and corporate IT to resolve system issues affecting production

Network & Infrastructure Support

• Assist with troubleshooting wired and wireless connectivity issues
• Perform basic cable tracing, device replacement, and switch port verification
• Support network-connected industrial equipment and scanners throughout the mill

Asset Management & Documentation

• Track IT assets and maintain accurate inventory records
• Document incidents, resolutions, and system changes
• Follow established PCA IT standards and change management processes

Safety & Compliance

• Follow all PCA safety rules, policies, and procedures
• Use required PPE when working in mill and production areas
• Maintain cybersecurity, data protection, and acceptable use standards

Qualifications 

Required

• High school diploma or GED
• Basic knowledge of computer hardware, Windows operating systems, and networking fundamentals
• Strong customer service and communication skills
• Ability to work effectively in a manufacturing environment
• Willingness to support off-shift operations as needed

Preferred

• Associate degree or coursework in Information Technology or related field
• Internship, co-op, or help desk experience
• Exposure to manufacturing or industrial environments
• Familiarity with: Microsoft 365; Active Directory (basic user administration); Industrial systems or HMIs

Physical & Work Environment

• Manufacturing environment with exposure to noise, dust, heat, and varying temperatures
• Ability to walk production areas, climb stairs and ladders, and work around operating equipment
• Ability to lift up to 40 pounds
• On-site role; may require off-hours or weekend support

PCA is an Equal Opportunity Employer

Qualified Applicants must apply at careers.packagingcorp.com to be considered.