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SUMMARY:
Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station.
PRIMARY RESPONSIBILITIES:
•    Check in passengers and baggage using Cape Air’s passenger service system
•    Make passenger reservations and rebook flights
•    Make boarding announcements
•    Provide extra assistance to passengers with special needs
•    Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
•    Share information with pilots/ramp/operations using radio communications
•    Organize ticket and cash reports
•    Handle delayed or missing baggage and process claims
•    Assure compliance with FAA and airport security procedures
•    Meet and marshal aircraft
•    Fueling Cape Air aircraft, if applicable to station operations
•    Load and unload passengers and their baggage
•    Escort passengers out to the aircraft
•    Additional duties as assigned Â
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QUALIFICATIONS:
•    Airline work experience preferred
•    Airline reservation system experience preferred
•    Must be at least 18 years old
•    Must hold a high school diploma or equivalent
•    If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location
•    Must be able to lift up to 70 lbs.
•    Basic computer skills required
•    Excellent communication and excellent customer service skills required
•    Ability to interact effectively with others
•    Ability to work independently and adapt to changing work priorities
•    Ability to communicate effectively, orally and in writing
•    Flexibility of schedule is a must
•    This position will often require working nights, weekends and holidays
•    Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit
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