CapCenter exists to help clients achieve all their homeownership goals. By bringing mortgage, realty, and insurance services together in one place, we deliver first-in-class service and one-of-a-kind financial benefits—most notably our Zero Closing Cost mortgage.

Founded in Richmond, Virginia in 1997, our mission is to protect clients through life’s most important financial decisions and make the homeownership experience simpler, faster, and more affordable by eliminating unnecessary fees, reducing friction, and aligning every service around the client’s best outcomes. Our growth has been fueled by thousands of satisfied, repeat clients and a strong reputation built on trust, transparency, and word-of-mouth referrals.

The Opportunity

We are searching for a dynamic Human Resources Manager who will serve as a strategic partner to our business leaders while advancing our people-first culture. In this pivotal role, you'll shape the employee experience across the full HR lifecycle—from talent acquisition and onboarding to benefits administration, employee relations, and professional development. You'll work alongside industry-leading Realtors, Loan Originators, Attorneys, and Insurance professionals, ensuring CapCenter attracts, develops, and retains top-tier talent.

Our Culture: We're entrepreneurial, innovative, and relentlessly client-centric. Our integrated model sets us apart in the industry, and our fast-paced environment rewards those who embrace change and pursue excellence. If you're energized by transformation and inspired by the opportunity to make a meaningful impact, this role is designed for you.

Key Responsibilities

Learning & Development

Design and implement comprehensive learning and development initiatives that foster continuous growth and unlock employee potential

Benefits & Compensation

Administer employee benefits programs with strategic insight—analyzing trends, evaluating vendor proposals, and delivering educational programs that empower employees to maximize their benefits

Compliance & Risk Management

Ensure full compliance with federal employment regulations, including reporting requirements, recordkeeping standards, and legal documentation protocols
Maintain expert knowledge of employment law to mitigate risk and protect organizational integrity

Strategic HR Partnership

Serve as a trusted advisor to management, providing thoughtful HR guidance that aligns with business objectives
Address complex employee relations matters with discretion, conducting thorough and objective investigations when needed

Talent Acquisition

Partner with leadership and recruitment teams to identify, attract, and onboard exceptional talent in a competitive, fast-moving market
Build robust talent pipelines and candidate slates, demonstrating excellence in matching candidates to opportunities with high offer-to-interview conversion rates

Qualifications

The ideal candidate embodies initiative, integrity, and a results-driven approach, coupled with:

Required:

5+ years of progressive Human Resources experience encompassing benefits administration, compliance, recruitment, employee relations, and learning & development
Bachelor's degree in Human Resources, Business, or related field from an accredited college or university preferred
Deep understanding of HR best practices and employment law
Proven track record collaborating with senior stakeholders, leadership teams, and cross-functional partners
Commitment to continuous self-development and creative problem-solving
Proficiency with Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS); experience with ADP preferred
Exceptional verbal and written communication skills
Outstanding interpersonal abilities and client service orientation
Superior organizational capabilities with meticulous attention to detail

Preferred:

PHR, SPHR, or SHRM-SCP certification

Why Join CapCenter?

This is more than a job—it's an opportunity to shape the future of a growing organization where your contributions directly impact our success. If you're ready to bring your expertise, passion, and strategic vision to a company that values innovation and excellence, we'd love to hear from you.

We offer a competitive compensation package to include base salary, annual bonus, medical, dental and life insurance benefits, 401K, and paid vacation. We do not discriminate against applicants/employees on any protected basis and are an Equal Opportunity Employer: Veteran/Disability.

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