Mortgage Closing Consultant

Founded in Richmond, Virginia in 1997, CapCenter exists to help individuals and families achieve one of life's most meaningful milestones—homeownership. By bringing mortgage, realty, and insurance services together under one roof, we provide a simpler, more transparent experience designed to save clients time and money. Our commitment to innovation, including our Zero Closing Cost mortgage, has earned the trust of thousands of clients and fueled our growth through repeat business and referrals.

 At CapCenter, our mission extends beyond serving clients. We foster a collaborative, high-impact environment where employees are empowered to do meaningful work, grow professionally, and make a real difference in the lives of the people we serve

Job Overview:

As a Mortgage Closing Consultant, you'll guide clients through the final, most important stretch of their homebuying journey — serving as a trusted advisor at one of life's biggest milestones. You'll work closely with loan consultants, underwriters, real estate agents, and insurance advisors to deliver a smooth, accurate, and efficient closing experience. We'll set you up for success with a comprehensive training program, sponsored NMLS licensing, and a personalized career progression plan — with past Mortgage Closing Consultants going on to roles in sales, operations, team lead, and market management.

Key Responsibilities:

• Analyze loan applications and supporting documents to ensure they meet underwriting standards
• Guide clients confidently through the final stages of the mortgage process
• Collaborate with loan consultants, underwriters, real estate agents, and insurance advisors to ensure accurate and timely closings
• Serve as a trusted point of contact for clients, answering questions and easing concerns during a high-stakes process
• Identify and resolve discrepancies or issues in documentation before closing

Qualifications:

Compensation:

The base hourly pay range for this position is $24.04 – $28.85 per hour. Individual starting pay will be determined based on job-related considerations, including relevant qualifications, experience, location, education, certifications, skills, and other job-related factors. This is a non-exempt position and is eligible for overtime compensation in accordance with applicable law.

In addition to base hourly pay and overtime, this position is eligible for transaction-based incentive compensation based on performance and discretionary bonus opportunities. As a result, total cash compensation may vary based on hours worked, overtime, individual performance, transaction-based incentive earnings, and any applicable discretionary bonus.

Benefits:

CapCenter offers a comprehensive benefits package, including medical, dental, vision, life insurance, a 401(k) plan with company match, paid vacation, paid holidays, and other programs designed to support the well-being and professional growth of our employees.

Physical Requirements and Work Environment:

Work is primarily performed in a professional office environment and may involve extended periods of sitting, computer use, keyboarding, and telephone or virtual communication. The position may require managing competing priorities, responding to time-sensitive matters, maintaining accuracy and attention to detail, and working effectively in a fast-paced environment.

Reasonable Accommodation:

As required by law, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Equal Opportunity Employer:

CapCenter is an Equal Opportunity Employer (Veteran/Disability). All qualified applicants will be considered regardless of race, color, national origin, age, religion, sex, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.