Warranty Billing Specialist

Position Summary

The Warranty Billing Specialist is responsible for processing and managing warranty claims, ensuring accurate billing, and maintaining compliance with manufacturer and company policies. This role involves reviewing repair orders, submitting warranty claims, tracking reimbursements, resolving discrepancies, and communicating with service advisors, technicians, and manufacturers to ensure timely and accurate claim processing. The position requires strong attention to detail, organizational skills, and knowledge of commercial HVAC, refrigeration and cooking equipment.

Essential Functions

Claim Processing: Review, prepare, and submit OEM, dealer, or extended-warranty claims in accordance with strict manufacturer guidelines.
Verification: Verify coverage eligibility, validate parts/labor accuracy, and flag discrepancies in service orders. Maintain and update labor codes/rates as needed.
Documentation: Partner with internal teams (e.g., service advisors, technicians) to close documentation gaps and maintain accurate tracking in claims management systems.
Reconciliation: Track claim statuses, reconcile accounts receivable for short paid/adjusted claims, and resubmit or appeal any denied or rejected claims.

Responsibilities of the Position

Product Knowledge, strong understanding of industry equipment, maintain billing speed in accordance with company guidelines and month end procedure
Analytical Skills: High attention to detail to spot discrepancies in labor times and parts
Software Proficiency: Navigating multiple 3rd party billing platforms, Global Edge, and Microsoft Office/Excel
Soft Skills: Excellent customer service and conflict resolution skills to handle customer disputes
Time Management: Able to prioritize tasks

Benefits

Medical, dental, vision, life, and disability insurance
401(k) program
Paid time off (PTO) and sick leave
Town Shares program, share in the company’s long-term success

RES-G is an equal-opportunity employer.

RES-G is an Unlimited Service Group company.

Learn more about this Employer on their Career Site

Warranty and Billing Specialist