Customer Service Representative

About the role

We’re looking for a Customer Service Representative who thrives in a fast-paced, high-volume call center environment and is passionate about delivering an exceptional customer experience. In this role, you’ll handle back-to-back inbound calls, helping customers troubleshoot products, complete setups, and resolve issues. You’ll also manage claims, replacements, and escalations, while identifying opportunities to educate and upsell customers on Brio products. This is a great opportunity for someone who is detail-oriented, coachable, and energetic, with strong communication skills and a desire for growth within the company. 

What you'll do

• Handle high volume inbound calls and provide timely, professional support 

• Assist customers with product setup, troubleshooting, and technical guidance 

• Process claims, replacements, and warranty related requests 

• Resolve customer concerns with a strong focus on customer satisfaction and retention 

• Accurately document interactions and updates in internal systems 

• Identify opportunities to upsell products or services (no commission, bonus incentives available) 

• Collaborate with internal teams to ensure smooth resolution of customer issues 

• Maintain a positive, solution-oriented attitude in a fast-paced environment 

Qualifications

• 1–2+ years of call center or high-volume customer service experience 

• Experience supporting e-commerce customers is a plus 

• Familiarity with ERP systems (Sage preferred) is a plus 

• Experience using Salesforce or similar CRM tools is a plus 

• Strong communication skills with a bubbly, personable, and professional demeanor 

• Ability to handle constructive feedback and continuously improve performance 

• Highly detail-oriented with strong organizational and follow-up skills 

• Comfortable multitasking and managing multiple priorities 

• Basic computer skills (Excel, Word, Outlook) 

• Reliable attendance and strong work ethic 

What we're looking for

• Someone who genuinely cares about the customer experience 

• A team player who brings positive energy to the workplace 

• A quick learner who can adapt to new systems and processes 

• A self-starter who can work independently while staying aligned with team goals 

• Someone interested in long-term growth opportunities within Brio 

Pay

• $22.00 per hour 

• Performance-based bonus incentives tied to sales and customer outcomes 

• Opportunity for career growth and advancement within the company 

Benefits / Perks

We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:

• Medical, Dental, Vision, Life Insurance
• 401K Retirement Plan
• Paid Vacation Time
• Paid Holidays
• and More!