Member Services Representative

Location: United Defense Tactical-Glendale

Employment Type: Part-time

Who We Are

United Defense Tactical is a state-of-the-art tactical training center providing immersive, simulation-based firearms and self-defense instruction for civilians, law enforcement, military personnel, and security professionals. Our mission is to equip individuals with the tools and mindset they need to survive and prevail in real-world situations.

Job Summary

The Member Services Representative is the first point of contact for members and guests at the academy. This role plays a key part in creating a welcoming, respectful, and professional environment that reflects the values of discipline, integrity, and community. The ideal candidate is organized, personable, and committed to supporting Members and guests throughout their training journey.

Key Responsibilities

Greet members and guests with professionalism and respect
Manage daily check-ins and assist with student accounts and attendance
Answer phones, emails, and inquiries about programs, schedules, and events
Support enrollment, trial classes, upgrades, renewals, and cancellations
Process payments, merchandise, and gear sales
Communicate franchise policies clearly and respectfully
Address concerns or questions in a calm, solution-focused manner
Maintain a clean, organized front desk and lobby area
Support instructors and leadership with administrative tasks and scheduling
Help create a positive, safe, and family-friendly training environment

Qualifications

High school diploma or equivalent required
Customer service, front desk, or administrative experience preferred
Strong communication skills with adults and guests
Comfortable using computer systems, POS, CRM and scheduling software
Ability to multitask and remain composed in a busy academy setting
Reliable, punctual, and professional in appearance and conduct

Preferred Skills

Experience in front desk and operations
Sales or enrollment support experience
Familiarity with membership-based businesses
Strong organizational and problem-solving abilities
Ability to manage, organize, and process paperwork

Physical Requirements

Ability to stand for extended periods
Ability to lift and move equipment or merchandise up to [25–40] lbs.
Availability to work evenings and weekends (peak class times)

Benefits (if applicable)

Complimentary or discounted training
Employee discounts on gear and apparel
Growth opportunities within the academy
Supportive, value-driven team environment

Learn more about this Employer on their Career Site

Member Services Representative-Part Time (Weekends and some Weekdays)