Title: Guest Experience Associate

Reports To: Guest Experience Manager

Scheduling: Part-time, Non-exempt

Shifts available: Varied days and hours, some nights and weekends

Kohl Children's Museum of Greater Chicago is a nonprofit organization whose mission is to provide experiences and memories to build a foundation for a lifetime of learning. Through our museum space in Glenview, IL, we offer engaging learning environments featuring interactive exhibits and programs that encourage young children to become effective learners through play. As part of our commitment to ensuring that every child has access to the best learning experiences possible, we extend our footprint throughout the Chicagoland area through outreach programs, traveling exhibits, and partnering with educators to inspire meaningful change in the education of young children.

The Guest Experience Associate is responsible for providing a welcoming experience for all visitors of the museum. This role assists patrons with admissions, membership purchases, and is a point of contact for questions or concerns.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintain knowledge of front desk procedures and museum information, delivering exceptional customer service when assisting patrons with purchases, questions, and other needs
Utilize Point of Sale (POS) system to sell admission tickets, memberships, and special event tickets
Process all correspondence from members including applications, renewals, inquiries and gift memberships
Account for cash drawer and adheres to cash and credit card handling procedures
Answer the museum phone line and directs calls, as appropriate
Monitor museum entrance, ensuring visitor and child safety

Additional Responsibilities

Attend monthly, quarterly and annual museum trainings and meeting, as needed
Assist with data entry and administrative tasks, as assigned
Support team members with a positive and collaborative attitude
Perform other duties and special projects, as assigned

The successful candidate will possess the following:

High School Diploma or equivalent
Experience working in a museum or customer-facing role, preferred
Experience working with children, preferred
Experience working with database management or Point-of-Sales system and/or cash handling, preferred
Excellent customer service skills and proficiency in conflict resolution
Friendly demeanor and ability to work with individuals of all levels of an organization
Excellent oral and written communication skills
Proficiency in office technology and software (Microsoft Office suite)
Ability to maintain confidentiality and exercise discretion in handling sensitive material
Must have flexibility with work schedule, as necessary, to support weekend scheduling and/or evening activities as needed

BENEFITS

Paid Leave
401(k) with employer match
Employee Assistance Program
Museum Membership
Pet Insurance
Unlimited rewards while supporting a worthwhile mission where we provide experiences and memories to build a foundation for a lifetime of learning

Kohl Children’s Museum is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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