Front Desk Agent - Full Time

Job DetailsJob Location: Glenwood Springs, CO 81601Salary Range: $21.50 - $24.00 HourlyJob Category: Hospitality - HotelAll employees receive a FREE POOL PASS and other on-property discounts. Full Time employees are eligible for additional benefits including medical, dental, vision and life insurance.  Starting at $21.50/hour   Primary Function Provide excellent customer service to our guests while working as a team player with other Glenwood Hot Springs Resort properties/departments. Reporting and Accountability: Front Desk Agents report directly to the Resort Front Desk Supervisor and in their absence to the Assistant Resort Hotel Manager or Resort Hotel Manager. Authority: The Front Desk Agent has the support and authority necessary to carry out the responsibilities and tasks described in this job description and other responsibilities of the Lodging department as delegated by the Resort Front Desk Supervisor, Assistant Resort Hotel Manager or Resort Hotel Manager. Physical Requirements Adequate physical agility to perform the physical tasks required to operate the front desk including ability to operate a computer, type and stand for long periods of time up to several hours at a time. Able to push, pull, carry and lift up to 30 pounds Ability to communicate effectively verbally and in writing and follow verbal or written instructions in English. Educational Requirements High school diploma or equivalent Other Requirements Capability to learn and follow all Front Desk policies and procedures accurately Positive attitude with guest satisfaction as primary goal Adequate computer skills to be able to learn and perform necessary department computer tasks (data entry and retrieval in hospitality system application.) Work Hours Since the Lodging department is a 24 hour-a-day, 7 day-a-week operation, the Front Desk Agent’s work hours and days must be flexible, including nights, holidays, and weekends, to meet the needs of the Lodging department and Call Center. Please note: This is not an exhaustive list of the job duties. The complete job description will be supplied upon request. Glenwood Hot Springs Resort is a drug free workplace.