On-Site ROI Specialist - Gloucester, VA

Essential Job Functions: 

• Handles ROI requests by retrieving and returning patient medical charts and accurately scanning records in accordance with established procedures, quality standards, and productivity guidelines 

• Validates requests and authorizations for medical record release based on company policy and legal guidelines. Performs quality checks to ensure accuracy, confidentiality, and correct billing of all released records 

• Maintains equipment in excellent working condition 

• Delivers outstanding customer service by being attentive, respectful, and responsive to client needs, proactively identifying and resolving concerns 

• May handle incoming requests by way of mail, telephone facsimile inquiries, online submission tools, or email depending on the needs of the client 

• Maintains a clean, professional appearance and complies with the company dress code.  

• Maintains a clean and orderly work area, ensuring that records and files are properly stored before leaving the area 

• Maintains up-to-date knowledge of the applicable state laws and fee structures 

• Works within assigned scope and is flexible in accepting additional assignments or account coverage to prevent backlogs 

• Complies with client/site policies and procedures, including HIPAA, state and federal regulations, and labor laws 

• Handles confidential information with integrity and professionalism while ensuring efficient, accurate record release 

• Order paper records from storage vendors, scan them upon arrival, and ensure timely return to the storage company 

• Handles confidential information with integrity and professionalism while ensuring efficient, accurate record release 

Qualifications: 

• High school diploma or GED required 

• Minimum of 2 years’ experience in a medical records department or similar setting preferred. 

• Proficiency in Microsoft Office applications is a must 

• Must be able to use fax, copier, scanning machine 

• Strong documentation, communication, and customer service skills 

• Self-motivated, dependable, and able to work independently or as part of a team 

• Proven ability to maintain productivity, utilization and quality performance standards 

• Local to Gloucester, VA!

Physical Requirements: 

• Ability to sit or stand for extended periods of time 

• Physical capacity to lift and carry 25 lbs. 

• Manual dexterity is sufficient for long periods of typing, writing, and handling documents 

• Visual acuity to read documents and use a computer monitor 

• Clear speaking and hearing ability for communication 

• Adequate hand-eye coordination and sensory abilities for job-related tasks 

Information Governance Accountabilities: 

• Understand the organization’s information governance program and associated responsibilities. 

• Participate in compliance education and role-specific training 

HIPAA / Compliance: 

• Maintain the confidentiality of patient and client information 

• Comply with HIPAA standards and all relevant corporate integrity and security obligations.  

• Report unethical, fraudulent, or illegal behavior  

• Maintain current HIPAA certification annually