Administrative Assistant

Administrative Assistant – Service & Customer Support

This Administrative Assistant supports a fast‑paced service operation by acting as a primary point of contact for customers and coordinating service technicians. This role is heavily customer‑service focused, with responsibilities centered on scheduling, communication, and service support, along with light billing and invoicing assistance.

Key Responsibilities

Serve as the first point of contact for customers via phone and in person, providing friendly, professional service

Schedule and coordinate service technicians based on customer needs and technician availability

Create and manage service tickets, accurately documenting customer issues and requests

Communicate clearly with customers regarding services, timelines, technicians, and costs

Assist customers with basic troubleshooting and help determine next steps for service

Maintain accurate customer records and update service information in internal systems

Contact customers when additional work is needed and explain changes before proceeding

Support billing and invoicing processes with attention to detail

Work closely with technicians and internal team members to ensure smooth service delivery

Assist with general administrative tasks and provide backup support as needed

Qualifications

Previous administrative or customer service experience in a fast‑paced environment

Strong communication skills and comfort handling high volumes of customer interactions

Ability to manage schedules, prioritize requests, and multitask effectively

Basic experience with invoicing, billing, or data entry preferred

Proficiency with Microsoft Office (Outlook, Excel)

Experience in a service‑based or dispatch environment is a plus

Work Environment

This role supports a busy service and dispatch team, handling a high volume of customer interactions and technician scheduling. The environment values responsiveness, teamwork, and excellent customer service.

This is a Contract to Hire position based out of Moorhead, MN.

The pay range for this position is $21.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Moorhead,MN.

This position is anticipated to close on Apr 27, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.