System Support Analyst

Job Posting External

Primary Responsibilities

• Maintain software currency by evaluating and applying patches and updates as appropriate.
• Assist in managing and making recommendations for overall life cycle of application.
• Monitor and optimize systems.  Analyze system and processes to identify possible efficiencies.
• Create flowcharts, test, debug, document, modify and install software.
• Perform security administration, such as creating and maintaining user and group accounts affecting data structures and security rights within software applications.
• Develop system processes and procedures for areas such as user management and monitoring.
• Integrate proactive monitoring of systems using tools such as Simple Network Management Protocol, Solarwinds, and other tools as applicable.

Qualifications

• Associate degree in Computer Science or related field or equivalent experience is required.
  • Or high school diploma/GED plus 6+ years of related experience will be considered.
• Windows Server and UNIX experience strongly desired.
• Occasional travel (0-5%) is required.
• On-call and weekend support is required.

Salary/level will be commensurate with experience. Remote Work: Crown offers hybrid remote work for this position. A reasonable commute is necessary as some onsite work is required. Relocation assistance is available.