The Granite YMCA is seeking a friendly and service-oriented Welcome Center Associate to create a positive first impression and meaningful connections with our members and guests. This Part-time role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about building community.

As a Welcome Center Associate, you will be the first point of contact for members and visitors, delivering exceptional service while promoting YMCA programs, values, and mission. You’ll help ensure a welcoming, inclusive environment where everyone feels they belong.

In this role, you will:

Greet members and guests warmly, build relationships, and provide exceptional customer service
Act as a positive ambassador for the Granite YMCA and connect members with programs and services
Serve as the first point of contact for member concerns and problem-solving
Process memberships, program registrations, and financial transactions
Sell memberships and programs and provide cause-driven facility tours
Communicate facility usage, programs, and events accurately

Qualifications

Customer service experience preferred
Strong interpersonal and communication skills
Ability to work effectively in a fast-paced environment
Experience handling financial transactions preferred
Proficiency with computers and basic software (Word, Excel, Outlook or similar)
Experience with SGA or similar membership software preferred

Schedule & Work Environment

Hourly part-time position

Schedule varies based on operational needs; evenings and weekends may be required

Compensation & Benefits

Free Family YMCA Membership
50% discount on Childcare and Camp services
Up to 25% discount on Y Programs
After qualifying, 8% employer contribution to retirement fund

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