Guest Experience Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Guest Experience Manager

Full Time

Four Seasons Resort and Residences Jackson Hole

Four Seasons Resort and Residences Jackson Hole is looking for a Guest Experience Manager who is dedicated to providing exceptional quality and service to our guests. The Guest Experience Manager creates the guest-centric experience in all areas of the Resort, ensuring execution by all employees.  

Join Our Team

Work on a team that is built on mutual respect, collaboration, and focuses on excellent results. Four Seasons Resort and Residences Jackson Hole is the only AAA Five Diamond, Forbes Five Star Resort in Wyoming.

Four Seasons provides employees with the same level of care that we expect to be shared with our guests.  We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.

Responsibilities

• Work closely with other Departments to ensure a seamless five-star guest experience
• Curate an unforgettable guest experience through creativity and consistency
• Seek out opportunities for guest-centric experiences in all outlets of the Resort
• Measure results and communicates them weekly to the leadership team
• Coach staff to achieve culture standards
• Lead guest relationships, solving tough challenges that arise
• A successful candidate will have a flexible schedule, ability to work morning, afternoon or evening shifts, weekends and holidays.
• Must be fluent in English and possess legal work authorization in the United States.

Preferred Qualifications and Skills

-Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This will include any day of the week, all shifts, and holidays.

- High attention to detail and customer service skills

- Candidates must have excellent personal presentation and interpersonal skills.

-Successful candidate must possess legal work authorization in the United States

What to Expect: You Will...

-Be part of a cohesive team with opportunities to build a successful career with global potential

-Have access to a robust benefit plan

-Have the opportunity to engage in diverse and challenging work

-Derive a sense of pride in work well done

-Be recognized for excellence

Learn more about what it is like to work at Four Seasons-visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

We look forward to receiving your application!