Customer Service Representative

Description

What’s in it for you?

• Competitive compensation PLUS bonuses!
• Get paid weekly! Every Friday is payday!
• Weekends Required.
• Medical premiums including dental, vision and life insurance for you AND your family.
• Company Matched 401K.
• Paid holidays in addition to accrued sick and vacation time.
• Ongoing technical and developmental training to further your career.

The Big Task:

This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician’s.

Key Sub Tasks:

Exhibits consistently professional and congenial customer service practices to answer incoming calls from customers and book appointments for our technicians:

• All calls answered with urgency in a professional manner.
• Call handling and meeting customer needs consistently followed.
• Meet the call center goal for opportunity expectations in respect to setting appointments.
• Existing tools, scripts, and systems used consistently to book appointments.
• Department procedures followed routinely to ensure consistently high sales.
• Logging into systems in a timely manner.
• Makes follow- up calls to customers for satisfaction of service performed by technicians.
• Check invoices to ensure technician input proper payment and information in each order for accounting.
• Other job duties as assigned.

Requirements

Minimum Requirements:

• At least 3 years of customer service experience.
• At least 1 year of call center experience.
• Able to use and understand different computer systems.
• Industry knowledge is a plus!