Customer Service Representative (CSR) – Fix-It 24/7

Location: 100% In-Office – 16360 Table Mountain Parkway, Golden, CO 80403
Pay: $18/hour + Commission & Bonuses (Average $26-28+/hr. in 2025!)
Schedule: Full-Time | 40 hours/week | Monday-Friday and Wednesday-Sunday shifts available (Flexible on scheduling)

Who We Are

At Fix-It 24/7, we’re not your typical call center—we’re a high-energy, team-first environment where we work hard, win together, and have fun doing it.

From office competitions and prizes to rotating DJs and team events, we believe in creating a workplace people actually enjoy coming to. If you’re looking for a career—not just a job—with a company that invests in you, this is it.

The Opportunity

As a Customer Service Representative, you are the first impression of our company and a key part of our success. You’ll help customers by answering calls, understanding their needs, and scheduling service with urgency and care.

This role is perfect for someone who thrives in a fast-paced environment, enjoys helping people, and wants to earn more through performance-based incentives.

What You’ll Do

Answer inbound calls from new and existing customers
Schedule service appointments efficiently and accurately
Make outbound calls to follow up and generate additional opportunities, and schedule maintenance to our membership clients
Get clients involved in our membership
Provide a high level of customer service on every interaction

What We’re Looking For

Strong communication skills (verbal & written)
Excellent phone presence and active listening skills
Ability to multitask and stay organized in a fast-paced environment
Positive attitude and team-oriented mindset
Reliable and punctual
Preferred knowledge within the home services/trades. (Nice to have, not a need to have)

Requirements

High school diploma or equivalent
Must pass a background check and pre-employment drug screen
Ability to work in-office in Golden, CO
Flexible schedule with occasional weekends, we can work together on this

Compensation & Benefits

$18/hour + commission, bonuses, and incentives.
Great office culture including coffee, great teammates, competitions/raffles and rotating music playing on the office speaker.
Top performers averaged $28+/hour in 2025!
Medical (including a fully company-paid option), dental, vision, and life insurance.
401(k) with company match
Paid Time Off:
- 40 hours PTO
- 48 hours sick time
- 8 hours PTO during your birthday month
6 paid holidays

Why Join Fix-It 24/7?

We give you the tools, training, and support to succeed—and the opportunity to grow your career in a rapidly expanding company. If you’re competitive, motivated, and ready to be part of a team that wins together, apply today!

Location: 100% In-Office, 16360 Table Mountain Parkway, Golden, CO 80403

Learn more about this Employer on their Career Site