Customer Service Representative, Claims

Job DetailsJob Location: OOSI - Grain Valley, MO 64029Position Type: Full TimeJob Category: Admin - ClericalJoin OOIDA as a Claims Representative and make a meaningful impact by supporting professional truck drivers and small-business members when they need it most. In this role, you’ll serve as a trusted resource, assisting members with claims-related questions, guiding them through the claims process, and delivering exceptional customer service with accuracy, empathy, and professionalism. We’re looking for someone who is detail-oriented, dependable, and committed to helping others. If you enjoy problem-solving, building strong relationships, and being part of an organization that advocates for and supports the trucking community, OOIDA offers an opportunity to build a rewarding career with purpose.   Benefits Employee Medical & Dental Insurance available the first of the month after 60 days of employment and a low $1,250 deductible Vacation and personal time after 60 days 401K - employer matches half up to 10% Casual dress attire On-site fitness and daycare center   Responsibilities Answers routine phone calls, inputs new claims, and provides information to callers on existing claims, directing them as needed to the appropriate adjuster, supervisor, or manager Excellent customer service, phone communication, and organizational skills required with the ability to multi-task and problem solve Reads and understands various commercial auto policies and endorsements Reviews coverage records and assigns the correct risk during the creation of a new claim   QualificationsRequired One-year customer service specifically over the phone Two years office experience One-year insurance industry experience   Helpful Knowledge of AS400 and Content Manager Knowledge of the trucking industry Insurance claim handling Bilingual (English, Spanish)