Member Solutions Manager

Dort Financial Credit Union is seeking team members who will carry out our mission of enriching the lives of our members, employees, and communities, and who will aim to achieve our vision of being a leader in the industry by providing quality financial services, fostering an empowered and diverse team, and making our communities a better place to live. At Dort Financial, we uphold a culture of excellence with opportunities of engagement and advancement for our team members. We abide by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement. 

We offer a competitive benefits package immediately upon hire including medical, dental, and vision insurance; Life/AD&D and Disability Insurance, Supplemental Life insurance for employee/spouse/dependent; HSA and FSA plans; and tuition reimbursement for full-time team members. LegalShield, Pet Benefits, Employee Assistance Program, Telemedicine. We also offer a matching 401 (k) including a safe harbor, a referral bonus program, and paid time off including holidays.

Come join our team. Apply today! 

Purpose of Position: Responsible for organizing, planning and managing the credit union’s Member Solution’s collection programs while being responsible for portfolio performance. Leads the Member Solutions Department by coaching, training, cross-training and supervising team members in loan restructures, bankruptcy processing, loan underwriting and loan servicing for all portfolios including consumer, mortgage and commercial loans. This responsibility will also include the areas of Bankruptcy Administration, Reserve Analysis, Credit Bureau Disputes, Foreclosures, Force-placed Insurance, and Repo Assets, including the marketing and sale of both chattel and real estate. This position will also assist the VP Member Solutions & Servicing with planning and strategic initiatives.

Minimum Formal Education: Bachelor’s degree required. Proficient knowledge in bankruptcy law, foreclosure law, contract law and collection law required.

Experience: Minimum seven years collections experience and five years management experience.

Other Requirements: Must be 100% bondable.

*Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.*