Customer Service Representative (Appleton)

Job DetailsJob Location: Appleton, WI 54913Are you looking for a career change with an energetic and growing company? Join Our Team in Appleton! At Carew Concrete & Supply Co., Inc., our Customer Service Representatives play a critical role in connecting our customers with our operations. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional service while balancing company goals. Position Overview The Customer Service Representative works to satisfy customer needs while coordinating and negotiating delivery parameters that support operational efficiency and company success. By gathering accurate information and communicating effectively, this role helps maximize service quality and overall performance. What You’ll Do Customer Service & Relationship Building Build strong partnerships with customers to support long-term relationships Provide timely, effective solutions to customer concerns Focus on resolving root causes, not just symptoms Maintain a “no excuses” approach—prioritize solutions over explanations Order Entry & Scheduling Accurately enter orders using standard templates Ensure jobsite locations and delivery instructions are complete and precise Schedule orders in alignment with customer needs and company capacity Proactively manage equipment spacing and delivery timing Coordinate delivery schedules to ensure efficient dispatch and on-time service Negotiation & Coordination Work with customers to establish delivery schedules that benefit both parties Help maintain a balanced workload (“flat demand graph”) for operational efficiency Recommend value-added products when appropriate based on job needs Support win-win outcomes through effective communication and negotiation Safety & Compliance Promote a strong culture of safety in all interactions Schedule deliveries in compliance with DOT Hours-of-Service regulations Help prevent scheduling conflicts that could lead to compliance issues Carew Offers: Competitive pay Medical Benefits Health Savings, with Company contribution Dental Vision Company paid Life Insurance Company Paid Short Term Disability Voluntary Life and Accidental Death & Dismemberment Voluntary Accident Voluntary Short Term Disability Paid Vacation Paid Holidays 401K Qualifications Positive, cheerful attitude Strong communication and active listening skills Ability to remain calm and reduce tension in challenging situations Problem-solving mindset with a customer-first focus Previous customer service or dispatch experience preferred Strong organizational and multitasking abilities Ability to work in a fast-paced, team-oriented environment Basic computer skills and experience with order entry systems