Hotel Manager - Comfort Suites

Overview

The Hotel Manager is responsible for the overall leadership, operations, and financial performance of the hotel. This role oversees all departments, supervises and develops staff, ensures compliance with company and franchise standards, and delivers an exceptional guest experience. The Hotel Manager is accountable for staffing, training, budgeting, safety, and operational excellence while services as the primary point of leadership for the property.

Bosselman has many benefits to offer you that you will not find anywhere else like:

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• And much more!

Bosselman offers on-demand pay (access to earned but not yet paid wages) through:

Responsibilities

• Hires, disciplines, and terminates personnel with the involvement of the Corporate Human Resource Department.
• Leads by example while demonstrating company values; coaches and develops team members to improve performance and engagement.
• Ensures team member performance and wage reviews are completed accurately and on time.
• Develops staff to meet customer service and brand standards, including training coverage when supervisors are unavailable.
• Schedules and leads monthly staff meetings and attendance required weekly and annual management meetings.
• Ensures adequate staffing coverage for all shifts and operational needs.
• Oversees daily hotel operations across all department to ensure compliance with company policies and franchise brand standards.
• Addresses and resolves guest concerns, complaints, reviews, and surveys in a timely and professional manner.
• Coordinates front offer operations and resolves operational issues; reports concerns to the Director of Lodging as needed.
• Ensures cleanliness, organization, safety, and overall appearance of the property met company and franchise expectations inside and outside the facility.
• Inspects guest rooms when housekeeping leadership is unavailable.
• Supports front desk operations as needed, including guest check-in/check-out, reservations, phone coverage, and payment processing.
• Manages labor to align with budgeted hours and posts two weeks schedules no later than one week in advance. Oversees property expenses and profitability by understanding monthly budgets, P&L statements, and financial goals.
• Maintains accurate financial records, including daily cash handling, invoices, and corporate reporting requirements,
• Purchases supplies and coordinates vendors services as needed to support operations.
• Implements and monitors company and brand training program, ensures completion of company LMS and required brand training for all staff.
• Enforces company policies, procedures, and safety standards to maintain a safe environment for guest and team members.
• Attends and completes require brand training sessions, conferences, and leadership meetings.
• Maintains consistent communication with upper management regarding personnel, maintenance, and operational matters.
• Oversees housekeeping and laundry operations, including linen handling and cleanliness standards when necessary,
• Ensures work areas guest areas, restrooms, and laundry facilities are clean organized, and fully functional.
• Performs or oversees light exterior maintenance duties such as snow removal and salting during winter conditions.
• Provides friendly and competent customer service with a smile.
• Reports for work in a timely manner when scheduled with regular and consistent attendance.

Additional Job Duties:

• Assists in other duties, as assigned in a timely manner.

Supervisory Responsibilities:

• Directly supervises 10 or more employees.

Qualifications

Education and/or Experience (include certs or licenses needed):

• Three to five years motel/hotel experience preferred.
• Two to four years Management experience.
• Some post-secondary education in Hospitality preferred.

Minimum Qualifications:

• Displays use of good judgment and demonstrates leadership capabilities.
• Must have basic computer skills.
• Current valid driver's license and be insurable to drive.
• Must be able to work a minimum of 50 hours a week.
• Must have reliable transportation and phone.
• Must be available to work holidays, weekends, or any shift needed.
• Must be able to communicate in English. – IF APPLICABLE
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

Physical Requirements:  The physical demands described here are representative of those that must be met by the Hotel Manager to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

• The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.
• Physical attendance at the primary work location is required.