Store General Manager

The General Manager is responsible for leading through Petco’s vision of “Healthier Pets. Happier People. Better World.” in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, a drive for results. The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people & pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Responsibilities include building a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty; attracting, hiring, and retaining a diverse team of top talent; training, coaching, and developing leaders and hourly Pet Care Center partners; creating a professional environment that inspires growth and engagement; leading and implementing a positive culture of teamwork and inclusion; ensuring quick and courteous service to all guests; managing partner performance; meeting or exceeding sales, profitability, and operational goals; scheduling labor hours and payroll; reviewing financial and operational reports; marketing the Pet Care Center and overseeing community events; ensuring proper health and welfare of animals; managing merchandise pricing, display, and inventory; completing accounting and payroll paperwork; maintaining store appearance and safety; protecting pets and merchandise; opening and closing the store according to policies; maintaining professional image and cleanliness. Additional duties include modeling inspiring leadership, promoting safety, fostering a collaborative culture, prioritizing talent development, and engaging as a present leader. Education and experience requirements include a high school diploma or equivalent, proficiency in business and finance, communication and computer skills, three or more years of management experience, preferably in retail, strong organizational skills, customer service aptitude, professional appearance, and a genuine interest in animals. Must be licensed to operate a motor vehicle. The General Manager supervises a team of leaders and all Pet Care Center partners. The work environment is mostly indoors with some physical activity and occasional travel. The position involves continuous contact with the public and other departments. Petco is an Equal Opportunity Employer.