Service Technician

Description

Service Technician (Snow Grooming/Alpine)

JOB SUMMARY:

 Reporting to the service coordinator, the service technician will be responsible to help support PRINOTH Grooming. The candidate will perform service and repair work, customer support visits, and assist the sales department attending shows, demos, and events when needed to promote all Prinoth Products

· Perform service and repair work on PRINOTH machines throughout 

· Troubleshoot all assigned vehicle/equipment systems electrical, mechanical and hydraulic

· Troubleshoot all assigned vehicles/equipment systems in Prinoth snow groomers and occasionally utility machines. 

· Ensure work order accuracy and completion for jobs assigned, fill out work order paperwork, such as warranty claims, time sheets, service reports.

· Perform welding/fabrication jobs when needed

· Provide information to product support team and factory engineering team when needed

· Develop and maintain harmonious business relationships with customers

· Handle customers technical service calls during the season, assist      with phone triage of service needs for the territory

· Lead customer partnership team activities to identify and address customer issues (product quality, technical, etc.)

· Upsell parts and service in the assigned territory

· Participate in industry conferences and exhibitions

· Help to structure and perform product demos during winter months

· Inform any sales lead to the regional manager

QUALIFICATIONS:

· Mechanical degree preferred (High School, Technical School or College)

· 5+ years of experience in a related field

· Technical problems solving and troubleshooting skills

· Strong mechanical skills with Heavy Equipment. I.E Hydraulics, electrical, etc.

· Strong communication, interpersonal, and presentation skills

· Good computer skills

· Knowledge of Microsoft Office software is essential

· Ability and willingness to work extra hours during the week, weekends, and occasional winter holidays. Potentially long hours on the road, and nights on the road traveling

· Valid driver’s license 

We are renowned to offer a pleasant work environment, a dynamic and motivated team as well as competitive wages and an excellent range of welfare benefits including medical, dental, vision, 401K, bonus structure, and paid time off.