Company Overview
We are a family‑owned electrical service company based in Arlington, Texas. For more than 20 years we have served homeowners and small businesses throughout the southern half of the Dallas‑Fort Worth metroplex and surrounding counties. Our team specializes in residential service calls, light commercial projects and energy‑efficiency upgrades. We value safety, integrity and craftsmanship, and we pride ourselves on providing friendly, professional service. Our HR and benefits are managed through Unique HR, giving employees access to quality health insurance and HR support.

Customer Service & Dispatch Specialist (Service Titan)

Location: Grand Prairie, Texas
Employment Type: Full-Time
Salary Range: $50,000-$70,000 per year
Clements Electric is hiring an experienced Customer Service Representative to manage incoming leads, dispatching, and scheduling for our electrical service team. This role is central to our daily operations and requires someone who is organized, dependable, and proficient in Service Titan.

Responsibilities

Answer inbound customer calls and convert inquiries into booked appointments
Dispatch and schedule technicians efficiently using ServiceTitan
Coordinate technician routes and job assignments to maximize productivity
Maintain accurate customer records, job notes, and follow-up tasks
Communicate clearly with customers and field staff throughout each job
Resolve scheduling conflicts and address customer concerns professionally

Requirements

3–5 years of hands-on Service Titan experience (required)
Proven experience in customer service, dispatching, or scheduling, preferably in the electrical, HVAC, plumbing, or home services trades
Strong organizational skills and attention to detail
Professional phone presence and clear written communication
Ability to multitask and stay composed in a fast-paced environment
Reliable, punctual, and team-oriented

What We Offer

Benefits including Health, Vision, Dental, & 401k Contributions
3 Weeks of sick or paid time off
In-person Monday through Thursday with Fridays being remote work from home
Opportunities for growth within a stable, established company
A supportive team environment

To apply, submit your resume and a brief summary of your Service Titan experience. Qualified applicants will be invited to interview and demonstrate their skills.

Learn more about this Employer on their Career Site