Intake Coordinator - Outpatient CQI Team

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Scheduled Weekly Hours

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Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

Intake Coordinator

Grand Rapids, MI

Pine Rest is seeking a compassionate and detail-oriented Intake Coordinator to serve as a key point of contact for individuals seeking behavioral health services. In this role, you will help assess patient needs, coordinate admissions, gather insurance and clinical information, and connect patients with the appropriate level of care. Working in a hybrid environment, this position combines remote work with regular on-site collaboration to support patients, families, referral sources, and clinical teams.

Company Benefits:

• Medical, Vision, Dental, and Wellness Plans
• Competitive Front Loaded PTO Packages
• 403(b) Retirement Savings Plan
• Loan Forgiveness/Tuition Reimbursement (For Eligible Positions)

Intake Coordinator Key Responsibilities:

• Serve as a primary point of contact for patients, families, referral sources, and community partners
• Conduct intake and admissions activities to help connect individuals with appropriate behavioral health services
• Assess patient needs and coordinate referrals to the appropriate level of care
• Gather and maintain demographic, insurance, financial, and clinical information
• Verify insurance coverage and assist with funding and payment-related questions
• Enter and maintain patient information within the electronic medical record system
• Coordinate admission scheduling and hospital discharge follow up appointments
• Respond professionally to inquiries and provide information about available services
• Handle crisis calls calmly and appropriately, following established procedures
• Support clinicians and interdisciplinary teams by obtaining and organizing necessary documentation

Intake Coordinator Minimum Qualifications:

• High School Diploma or equivalent required
• Minimum of one year of related experience in admissions, intake, healthcare administration, customer service, behavioral health, or office support
• Strong interpersonal, communication, and customer service skills
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
• Experience handling confidential information with professionalism and discretion

Intake Coordinator Preferred Qualifications:

• Experience in healthcare, behavioral health, hospital, residential, or outpatient settings
• Experience with electronic medical records (EMR) systems
• Knowledge of insurance verification, admissions, or patient registration processes

Intake Coordinator Additional Details:

• Pay based on education and experience
• Hourly (Non-Exempt) position
• Schedule may vary based on program needs
• Hybrid work environment with a combination of remote and on-site responsibilities
• Competitive benefits package

Pre-Employment Requirements

Employment is contingent upon successful completion of a background check, education verification, and drug screening.

Equal Opportunity Employer

Pine Rest is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. We are committed to fostering a diverse, equitable, and inclusive workplace.